Dana - South Carolina
I called and spoke to Craig to verified this company's policies and terms prior to ordering a kit from Prestige Gold Buyers. I had received their offer though inboxdollars.com.
I ordered the kit on May 18 and received confirmation on May 26 that I should be receiving the kit any day now. The kit arrived within two days of this date.
I called again spoke to Craig in June to verify that they had received my gold (SHOULD HAVE BEEN A RED FLAG... HOW MANY TIMES HAVE YOU CALLED A COMPANY AND GOT THE SAME CUSTOMER SERVICE REPRESENTATIVE TWICE WITHIN A FEW DAYS???) and to confirm the policies and procedures and how long it would take to process a check once my gold was received. I was told that I would have a check within 14 days or sooner from the date of receipt of my gold. I am in SC and this company is located in Florida. A two to three day mail timeframe.
I called again July 1 and guess who answered? YEP... Craig!!! The same representative that I had originally spoke to twice previously. I thought then, something is not right but I had already sent in my gold and was at their mercy! I explained of what he had told me their policies and procedures were and that I had not received my check and I had waited 30 days. He advised that a check had been cut and mailed out on June 28 (NOT WITHIN TWO WEEKS FROM RECEIVING MY GOLD AS PER THEIR POLICIES AND PROCEDURES) and to give it two weeks to arrive. I explained that I was in SC and I should have it in a few days.
I called again July 15 and again I got Craig!!! He advised me again that the check had been sent out on June 28. I advised him that I had not received it and that they needed to stop payment on that check and issue another. He said he would email Danielle in Accounting to contact me. I provided my cell phone number and my email address for contact. Craig proceeded to advise me that they had encountered issues with someone stealing these checks prior to arrival, but that Danielle would contact me to resolve this issue.
July 29... Still no contact from Accounting or anyone at this company and no check has arrived. I called again... Again, I got Craig!!! I advised Craig that I was not happy and that I no longer believed his stories. That if a check had truly been cut on June 281 that I would have received it before July 4th or a day or two after at the latest due to the fact that I lived in SC and this was a 2-3 day mailing timeframe from anywhere in Florida. Craig proceeded to tell me this time that due to the overwhelming shipments sent in by inboxdollars.com's advertisements, they were severely backed up. I explained to him that this was not an issue on my account as I had been advised over the last month in previous calls to their company that my check had been mailed out and that Accounting had been supposedly notified twice but yet I had not heard from them yet. He said he would email Danielle again and have her contact me. I continued my conversation by explaining all that had been told to me over the past month and something wasn't adding up and that I expected a call within 48 hours.
I called again July 28... This time I spoke to John. Ok. Now I'm thinking I might get the TRUTH this time! John advised that he could see Craig's notes and that he had emailed Danielle twice. I explained again all that I had been told and that I had not received any calls or emails from Danielle or anyone else at this company and that I wanted resolution. He said he would send Danielle another email have her contact me immediately.
Today... August 8... Still no contact from Danielle or anyone in Accounting... Still NO CHECK! I called again... It's John again! He advised that he had sent Accounting an email and I explained AGAIN THAT THEY HAD NOT CONTACTED ME. I asked if he could see any further notes since our last conversation and he confirmed that there were none. I asked to speak to Accounting. He stated that they are just a call center for Prestige Gold Buyers and are not located in the same building and could only email Accounting about my account. He told me to email them myself. The email address provided was [email protected]. I have sent an email to this email address giving them 5 business days to respond or else I am contacting the Better Business Bureau. After checking with the Better Business Bureau today, I see 37 pending complaints and two resolved complaints and that the Better Business Bureau has scored them a "D" and dropped them! My next step is to contact inboxdollars.com to get a complaint in with them, but I'm not sure how far I will get as I see that they have also removed them from their advertisements due to overwhelming complaints.
I think after reading all the reviews from this site, there are enough individuals to file suite! If you are a lawyer out there and would like to make some money, contact us anyway you can and let's go after this company. I feel that they are scamming individuals with no intentions of ever sending out a check or returning the gold.
If you have not submitted your gold... DON'T! You will never see it again nor will you get a check for it!!!
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