It is June 18. Around 6 pm, my husband and I decided to have Burger King in Holmen Wisconsin. Upon pulling up to, the drive thru a male started to take our order. As my husband was trying to order#4, whopper jar. Value meal, with no pickle or onions this male, Cal something, interrupted my husband while still in the process of ordering. Cal very rudely stated small, medium, or large and what do you want to drink. My husband nicely asked him to please let him finish his order. Cal became even ruder with his tone of voice and told my husband that he did not interrupt. My husband told him to cancel the order.
As we drove by the window, one person gave us the middle finger. Upon this action, we drove around the building to get the person’s name, Cal something, and the manager's number. I entered to building to find the crew laughing it up until they noticed me standing there. I asked him to write down his name and the general manager’s name. He was even ruder upon this request and ran to the back of the kitchen, retrieved the phone, and made a few phone calls before coming back out. As he is on the phone leaving a message for the general manager, Jesse Hess. He refused to write his own information down. We have tried calling Jesse several times and he has refused to return our calls. We have had a previous encounter with this store but put it off to being a busy time of the day. Today, however the establishment was completely empty of customers, also no one was behind us or before us in the drive thru. He had no reason to be so rude and unprofessional.
As I was leaving the store I told him he would be hearing from us and he stated that "i highly doubt It." As a manager myself, this behavior would not be tolerated in any manner. Customer service is the key to any company, without it, you have no customers and no business.
0 comments