I booked a rental car with the stipulation that I needed an infant car seat. Prior to booking, I repeatedly stated I HAD to have an infant car seat. Because of their "no-refund, no cancellation" policy, I told the agent several times I HAD to have a car seat. She said, "no problem — when we're finished with this reservation, just call Alamo to reserve the car seat." She gave me Alamo's phone number, and went on to say, "We require all our car rental agencies to have infant seats and GPS". SHe assured me I could call the car rental agency and reserve the infant car seat. After I completed the booking, I immediately called Alamo and was told they I could NOT add a car seat to the reservation because "the reservation belongs to Hotwire". I explained that I HAD to have one for my 10-month old grandchild, and Alamo basically said "tough". I then called Hotwire back to cancel the reservation, because I had been LIED to, and they basicallly said "tough."
So, to say they LIED and MISREPRESENTED the terms of the agreement would be an understatement. The girl who took my reservation flat-out liked, made a false, deceptive, and misleading claim when she told me that reserving the infant car seat would be "no problem". She repeated several times, "no problem, no problem, no problem." When I asked for Hotwire's corporate headquarters, I was told "I'm not allowed to give out that information." SCAM. I am filing reports with BBB and California Attorney General Office demanding a refund of my $357 car rental.
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