Main Problem Against
Sears Carpet and Air Duct Cleaning
By Karen S. Hannah
June 6
Problem Filed Against:
Sears Carpet and Air Duct Cleaning
8922 Telegraph Road
Lorton, Va 22079
703-738-0022
I'd prefer to document a proper grievance against Sears Carpet and Air Duct Cleaning (at address in the above list) concerning the air-duct work they supplied, the job that nevertheless must be finished and also the proven fact that I can't get one to return my calls. I've requested for that support team to come back to my house to repair a clothing stand they broke from the wall and also to repair heaters where they mounted ultraviolet lamps. I've named numerous occasions and remaining communications with Brooke Demetriou and Reggie and can't get one to return my calls.
Criticism Defined Below:
On May 9, a team in the organization in the above list washed the air channels, the dryer vents and mounted Ultraviolet (ultraviolet) lamps in two heaters in my own house. And delivered to repair products on May 13.
Numerous issues have gone wrong consequently of the job they conducted in my own house to incorporate a clothing stand in master suite wardrobe which was drawn from the wall throughout their support methods – which haven't been solved/mounted.increase this the truth that I can't get one to consult with me concerning the problem. I've named and named the organization, have gotten the run-around, was informed they'd repair the problem however now I keep messages and certainly will get NO BODY to come back my calls. All I request is the fact that Sears or somebody of the choosing emerge to my house and create the necessary repairs. I invested $1,919.50 with this specific organization and believe they have to repair the problems and supply qualified support.
The main reason I selected Sears to do this function to start with was since I noticed numerous reviews about how exactly air-duct businesses were tearing people down and that I experienced Sears (due to their title and durability of company) was a trustworthy, skilled, powerful and strong company…. One that will not tear me down and might do a superb work. Child was I actually wrong! I'll NEVER utilize Sears FOR JUST ABOUT ANY kind of function and certainly will distribute the term through the neighborhood concerning the support I received (or haven’t obtained) from Sears.
The next is my complaint, those activities included (by day) and also the good reasons for my complaint:
• On May 9:
E a-team from Sears Carpet and Air Duct Cleaning in the primary office in Lorton, Virginia supplied the next providers:
airduct cleaning
dryer port cleaning and
installing of two Ultra-Violet (ultraviolet) lamps – one in heater within the loft plus one within the heater within the cellar.
E Team contains one-man who mounted the ultraviolet lamps and two males that conducted the atmosphere and dryer duct cleanings.
E no body in the team told me the procedures that might be concerned or strolled around with me to examine the ports just before or once they were washed. I had been, however, proven where you can turn to make sure that the ultraviolet bulb was functioning.
E Following The crew quit, I strolled around to check out the ports and realized that the team:
Quit filthy palm images all around the loft doorway (that will be in-ceiling within the master suite walk in wardrobe),
the heater within the loft was creating a rattling sound (wasn't carrying this out just before ultraviolet lighting installment),
area of the wall/sheetrock was split from wall where they'd eliminated ports for cleansing,
one port was bent and never put-back precisely,
they left chaos on the ground Within the attic furnace space (steel particles and putty on-floor in the installing of the UVA lamps) along with a chaos outside on the floor where they'd washed dryer port,
they quit two big dark scars about the wall-in the master suite along with a big dark tag about the door jam,
it seemed that a number of the ports hadn't actually been handled (cause I-say this is…. One vent within the cellar cabinet had a spider-web heading in the wall towards the vent before they found do function and also the same index Internet was however there-after they quit – so that they couldn't have actually handled that port),
there is dirt chilling out of 1 of the ports which was not there initially, and
the team put away all my airfilters without informing me. Francisco explained the filters required changed and he might deploy lifetime filters for $200 a-item. I told him that I'd buy my very own filters and substitute them…. Never thinking he might toss my present filters absent and never tell me.
E After viewing all the above, I posted a complaint for their organization by finishing the study type on the site (I never obtained a phone regarding my criticism).
E I also known as and quit a note with criticism having said that all channels weren't washed and filthy palm images quit on roof/surfaces. NO BODY EVER CALLED ME BACK.
• On May 10, I named again to document a mental criticism. Talked with Reggie who explained that the team could be out to check out/repair products on May 11 at 5:30 P.M. But he had a need to verify this schedule and might contact me back with verification. HE NEVER CALLED ME BACK.
• On May 11:
E I named to request Reggie when the 5:30 P.M. Schedule was established. He explained he'd contact me back by 3:00 P.M. He never called me back.
e by 3:00 P.M. No body had named to verify 5:30 P.M. Schedule. Because traffic is horrible within the D.C. Area, I truly had a need to understand basically had a need to abandon work quickly to be able to meet up with the team promptly.
E I called again and requested for Reggie; I had been informed he choose to go for that evening. What excellent client service…. Leave for that evening and never return guaranteed calls
E Since Reggie was eliminated, fresh employee stated it appeared as if the visit was established for 5:30 but he had a need to contact me back. He then questioned when the visit have been planned for 5:30 A.M. I chuckled since I understood the team wasn't planned to become at my home at 5:30 A.M. Plus he simply stated the 5:30 P.M. Timeframe was on the routine. He then stated, “…. You are right…. They is likely to be there at 5:30 P.M.”
E At 5: fifty P.M., I named Sears to determine when the team was still visiting my home and was informed they were finishing up a task and could be at my home quickly. It'd have now been good and qualified when they might have named to atleast I would like to understand these were working late.
E Around 6:45 P.M., I named Sears again and talked with Brian…. I questioned how far-away the team was of course if they'd any concept of what period they'd be-at my home. I had been placed on store for 8 units. I had been subsequently informed the team could be at my home by 8:30 P.M. They questioned basically desired to reschedule and that I stated “yes” since I sensed that their port washing device (when they needed to utilize it) was a tad too loud for 8:30/9:00 P.M. On the college evening particularly when I've young kids living near by. Sears rescheduled the team visit for Friday, May 13 at 7:30 A.M.
E no body actually named to I would like to understand these were likely to be working late or did they actually apologize for my trouble.
E The people about the telephone were rude with no apologies were actually provided.
E please be aware that I'd to consider holiday time from function to ensure that I really could be-at the home to meet up the Sears team by 5:30 P.M. After which in order for them to not appear promptly!!! It was completely unprofessional about the area of the organization
• On May 13:
E Team was planned to reach at 7:30 A.M. They didn't appear until 7: fifty A.M. – 20 units late…. It might have been good when they might have named to express these were working late.
May 13 (Extended):
E I requested team to put up boot addresses due to wood floors – they stated they didn't have any that we considered unusual given that they were likely to be employed in people’s houses for that remaining evening.
E Stephen was the guide individual of the three-man crew; he mentioned that Sears is great organization and really wants to prosper by their clients.
E He'd the team clear the filthy palm images from the roof and many dark scars about the wall (you might not come from the doorway).
E He'd the team consider the ports that I experienced hadn't been washed – they explained the ports have been washed after which explained the spider-web which was there possibly increased back following the Mon team washed the port. There's no method that occurred since it was exactly the same precise spider-web which was there ½ one hour prior to the Mon team came and was there five minutes once they quit.
E He'd team chalk round the ports and stated that which should have now been completed from the first team on May 13th.
E He asked me when the Mon team offered me caution stickers to put up the heaters that suggest that the system had a UV lamps mounted. I told him I'd not been provided something to put up the heaters or provided any details about the ultraviolet lamps. He explained that it's a situation regulation to truly have the notice put into basic take on the heater and questioned basically needed him to place the label about the heaters. I told him when it had been a situation regulation plus they were designed to place these about the heater after lighting installed…then “yes” I did so need him to place stickers about the heaters. He put a label about the heater within the cellar after which PASSED ME the label and EXPLAINED to place it about the heater within the loft. I told him that Sears mounted the lamps of course if it had been a situation regulation for that stickers to become about the heaters, he then had a need to place the label about the heater within the loft. He'd a crew-member increase in loft to put the label. After his employee arrived of the master suite wardrobe where entry to loft heater is situated, I noticed both team people giggling because they were appearing out of the area (this may be once the clothing stand was drawn from the wall).
E Stephen asked easily had examined the DVD concerning the ultraviolet lamps which was directed at me once the lamps were mounted. I told him that I had been not provided a DVD in the Sears team on Friday. He explained that people who have ultraviolet lamps mounted are said to be provided a DVD…. So he requested a crew-member to create a DVD in from their vehicle. Which kind of organization is this…. That doesn’t deploy needed stickers on heaters and doesn’t supply customers using the necessary DVD?
E then he proceeded to inform me the guide team individual who done my home on Friday didn't do his work and could be documented. I'm a employer and that I understand how difficult it's to locate careers within this economy and so I requested the individual not be fired…. Perhaps they simply required extra instruction or guidance. Stephen mentioned the individual ought to be dismissed since the team must have lined round the ports, must have mounted stickers, offered me the DVD and strolled through home just before and after services offered. He actually created a remark to his co workers stating “Can you think she doesn’t need him fired….”
May 13 (Extended):
E Stephen requested me – “Do you reside alone within this large home? ”……that was completely unprofessional and really should never be requested of the woman (anybody for instance). Do I'm relaxed next???
E I mentioned that I anticipated greater support from Sears, particularly after needing to invest $1,919.50. He chuckled after I told him the amount…. So I questioned him if he believed I got scammed. He mentioned for that quantity that I settled and also the proven fact that I included on dryer cleansing and also the ultraviolet lamps towards the unique work-order; the guide crew-member from Friday must have provided me a sizable discount due to all of the function that I'd completed. Since is comforting! I inquired if there is in whatever way to obtain a reimbursement or discount and he explained “no…they all work with themselves and that's how they create their income by commission”. Whoa and simply think…. I believed Sears will be a trustworthy organization
• On Saturday, May 14:
E I put some garments about the clothing stand in my own master suite and realized that the stand returned down and up. This had never occurred before and so I appeared to determine that which was creating it. I came across the clothing rack and been split from the wall and sheetrock and efficiency dirt was all around the ground underneath the rack and on my garments clinging about the stand. This needed occurred when among the Sears team people was rising into or out-of loft (they have to have leaned about the stand for assistance also it ripped from the wall) since the clothing stand was safely mounted on the wall before the function which was completed in my own home. I understand this since I'd changed sweaters on top of the stand and dusted the boot stand beneath the week prior to the function was done and also the stand was safely in position and also the boot shelves had sheetrock or efficiency dirt in it.
E I again finished the Sears online form to protest concerning the clothing stand being drawn from the wall and that I quit my mobile phone number for anyone to contact me. I quit my cell phone number since I had been happening holiday to get a week 24 hours later.
E no body from Sears actually delivered my phone.
• Sunday, May 15 through Sunday, May 22 – I had been outoftown on holiday – area of the period I really could not get support on my mobile phone and was worried that Sears had attempted to contact me but I wasn’t in a position to get messages or make calls. To no avail…. NO ONE HAD CALLED ME BACK.
• On Friday, May 20:
E I named and talked with Reggie concerning the clothing stand and questioned if anybody had read my paid survey criticism concerning the clothing stand and questioned why I hadn’t I obtained a call-back.
E He asked which of both teams broke it (the Mon or Friday team). I told him used to do not understand which team smashed it but this 1 of these was accountable since the stand hadn't been damaged just before Sears entering my house to do work.
May 20 (Extended):
E he explained since I have didn’t understand which team was accountable that I probably smashed it. He explained that many of clients split issues after which blame the Sears team. This really is definitely crazy and ridiculous…. Accusing me of splitting my very own clothing stand and requesting them to repair it
E he explained he would need to request the team which smashed it and questioned me to contact him again at 9:30 A.M. On Friday, May 23rd.
• On Monday, May-23 – I had been not able to contact Reggie at 9:30 A.M. Or all day long since I had been named to an all day long conference at the office.
• On Tuesday, May 24:
E I named Reggie to apologize for not contacting at 9:30 A.M. On Friday and also to observe what he discovered my clothing stand and also to request once they might emerge to correct.
E he explained he forgot why he questioned me to contact him on Friday and mentioned he didn’t recall a discussion of a clothing stand. I repeated the info I told him on May 20th.
E He mentioned he had a need to contact the employees in the two teams and have them who made it happen. I advised him he stated he would question them that issue on Friday, May 20th. Reggie stated that Stephen was out ill all of this week and couldn’t be requested concerning the event. I questioned why he didn’t contact him on Friday and he explained that Stephen was employed in Baltimore that evening and may not be attained (not reachable by function mobile phone??? …. Which I understand he has…. And why didn’t he get in touch with another team on Friday as he explained he'd?). Plus…. He had simply mentioned he didn’t recall something in regards to a clothing stand.
E I expected Reggie why no body served about the criticism that I posted by e-mail (the week preceding) and he mentioned he isn't sure what top administration does with grievances and they have 50 technicians which are truly supported due to grievances (comforting isn’t it).
E Reggie subsequently mentioned that top administration had a need to consider this case.
E despite the fact that he explained top administration needed to have a look in the situation…. He subsequently mentioned he couldn’t put up a for fix till he'd anything to set up his notes which he'd need to contact both teams to obtain feedback for his records.
E he explained he'd contact me back in 20 units – HE NEVER CALLED ME BACK.
E Named principal office again and was informed that the support employee might come get images of my clothing stand and I would like to know when they might repair it. Was informed that support associate might arrived at my home on May 24th to get images of the harm.
• On May 24th:
E Nick found home to check out damaged clothing stand and also to get images.
E He looked over stand and went outside to create a phone to his chef (whom he named Brooke).
E He returned and organized his mobile phone and stated the camera about the mobile phone was also little, that it wasn’t large enough to have a image of the damaged clothing stand. What?! You send somebody out to get images having a mobile phone???!!! I
E he explained there is nothing he might do…. That I had a need to contact his boss, Brooke, who'd then deliver a subcontractor to my home to repair the clothing stand. And that I got holiday period from function again for this…. They might have explained this within the telephone
• On May 25 and 26 - I had been involved with all day long conferences and not able to contact Brooke.
• On May 27, I named Brooke and quit a note on her speech mail…explained scenario and requested her to contact me on my mobile phone. SHE NEVER RETURNED MY PHONE.
• May 28 May 30 – I had been outoftown for Memorial Day weekend.
• On May 30, after I delivered from being outoftown, I came across the ducttape which was positioned on my heater once the ultraviolet lighting was mounted had come free in several locations and atmosphere was flowing from the device cooling the heater area. I attempted to drive recording back to location however it keeps coming free. Additionally the heater within the loft was today rattling (surprise when the ducttape is free there aswell) and also the atmosphere was no further appearing out of the port within the toilet within the master suite (oxygen flowed using this port just before air-duct cleaning).
• On May 31:
E I named the Sears at 11:08 A.M. And talked with Corey. I named to record the brand new results in the above list and he questioned me easily was the one who had a broken headboard in my own room. I chuckled and stated they have to possess a large amount of problems to repair and was informed yes they did.
E I then described the brand new items which required mounted (in the above list) and also the proven fact that I really could not get one to contact me back about repairing my damaged clothing stand. I had been placed on store for 2 units.
E Corey then explained they couldn't plan any repairs for me personally AT-ALL which this needed to be looked after by top management…it was an excellent control problem. I told him that I'd named before by having an issue and was handed a schedule for restoration team to go to house…. Why couldn’t they are doing exactly the same again. He explained there is nothing he might do for me personally, the organization couldn’t create any guarantees which I should talk to somebody above him. I questioned who had been above him and he explained that I had a need to contact somebody in administration. He didn't provide to express who in administration or ways to get touching them-so I questioned him who I ought to contact. He explained to contact Brooke. This created me laugh since she hadn’t delivered my prior calls to her. Plus, the one who found get images of my clothing stand explained that Brooke was the fund person…. Not top administration. Despite the fact that he couldn't assist me, Corey was enjoyable during our discussion and also the best of anyone who I've voiced with out of this organization.
E Therefore again I named Brooke and quit a note on her speech mail…this period detailing the clothing stand scenario and also the new items which required mounted. I expected her to contact me on my mobile phone since I'd to take a company trip. SHE NEVER RETURNED MY PHONE.
• On June 1, next phone to Brooke – again remaining concept and requested on her to contact me. SHE NEVER RETURNED MY PHONE.
• On June 2, next phone to Brooke – again remaining concept and requested on her to contact me. This time around I also quit a note declaring that I'd been recommended by her support division to contact her concerning the fix required for my clothing stand, that I had been doing that which was requested of me by her organization, that I'd named and quit three communications on her. I mentioned that I had been not really a confrontational individual, that I needed was to truly have the clothing stand restored and also the heater and air port set. I also mentioned that used to do not need to possess to consider this towards the Better Business Office, Sears Headquarters and maybe having a lawyer in small claims court. I expected her to call me back and recommend me what I ought to do if she wasn't the correct person to contact. SHE STILL HASN'T RETURNED MY CALLS.
• Additional what to note:
E I named the organization and requested for that tackle to Sears Headquarters – was informed they didn’t contain it – stated these were a 3rd party company. I inquired when they didn’t need to record their support exercise towards the primary Sears Holding Co. Of course if they did, they ought to possess the handle. When they didn’t possess the address, I requested they appear it-up given that they make use of the Sears personalisation on the vans, tops, ads and payment record and may have that address. I had been placed on store to get a while…. Then was handed the Lorton, Virginia tackle whilst the Sears Headquarters handle (humorous they offered me this handle isn’t it). I mentioned which was not the Headquarters address and requested they appear it-up and provide me the actual handle. They stated they'd contact me back using the handle. NO BODY EVER CALLED BACK.
E I called again for that Sears Headquarters address. Jose responded the telephone, place me on-hold while he visited obtain the tackle after which explained they don't have an address for Sears but he offered me a toll-free amount to contact (1 800-469-4663).
E of of the telephone discussions kept with people from the corporation, I never once noticed them claim these were apologetic for that scenario that I had been experiencing.
E Large error on my component is the fact that I ought to have eliminated on the web and browse the client reviews about that organization just before arranging them to do work-in my house. Many people published remarks on the web concerning the poor work which was done by the corporation and also the proven fact that they couldn’t get one to return their calls…. Hmmmmm…sounds much like my scenario.
• Since I Have can't get anybody out of this Sears organization to come back my calls or repair broken products, I've no additional choice subsequently to continue with calling Sears Headquarters and also the Better Business Office. I might get work completed by personal organization after which consider this Sears 3rd party merchant to small-claims judge for compensation of items which needed to be set.
• I truly wish that my calls and/or this notice are recognized and the job is finished quickly to ensure that further motion through small-claims judge isn't needed.
• My title is Karen Hannah and that I could be attained at:
E mobile phone: 757-593-2300
E Function: 703-696-6241
E Home: 703-910-6575
• I can't think that I respected Sears to complete an expert career after which respected them to repair whatever was incorrect. I'm astonished to discover how wrong I had been in regards to a business that's existed permanently which Sears might really permit this kind of function to become done and damage their great title.
• It's incredible in my experience this organization claims on the site that they're fully-licensed and PROMISE CLIENT SATISFACTION on all ports and air channels. HOW DO THEY SAY THEY GUARANTEE CLIENT SATIFICATION ONCE THEY WON’T FIX ITEMS THEY BROKE, WON’T ARRIVE REPAIR HEATERS THAT TODAY FLOW COLD AIR ROUND THE UV LIGHTING THEY INSTALLED AND WON’T PHONE CLIENTS BACK???
• I'll certainly distribute the term through the flats, condos, townhouses and homes in my own neighborhood concerning the poor and unprofessional solutions supplied by this 3rd party merchant for Sears.
Pity on Sears for permitting the corporation to make use of their great title after which damage it!!!
0 comments