We received a phone call at 8 am this morning. They asked to speak with me but I was not home. So instead they spoke with my wife and told her about my account information in detail. She is a non-account holder, nor has power of attorney in this account. With many credit, banking, or consumer accounts, account information is NOT provided unless you are an account holder of have power of attorney.
My wife even asked if she was on the account and the representative told her that she was not. So my wife asked why private information was given to her if she was an not an account holder. Their response was that she was my wife and that was what they are instructed to do. Her next question was "How do you know if in fact I'm his wife" and how can you verify that if you don't have any of her information for verification purposes.
She told them that they are in violation of the Privacy Act and the representative even acknowledged the violation. NOTE: the conversation is recorded by them. This is really a concern because they not protecting consumer information and willingly forwarding personal information without verification and without account holder consent. We have a right to privacy and they have violated that right.
What is my next action... I am going to report this to my attorney.
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