Mr. Tim Gordon
Senior Vice President, Hotels
PRICELINE.com
800 Connecticut Avenue
Norwalk, CT 06854
Dear Mr. Gordon:
Recently I completed the following with Priceline:
Hotel Room Los Angeles $ 90.00 Priceline $ 90.00
Tax 14% $ 12.60 Taxes & Fees? $ 20.61
Total $ 102.60 Total $110.61
Difference $ 8.01
Request # 81126140101
After emailing and being on the telephone (waste of time) asking about the additional $8.01, I fail to get a resolution. I want this item cancelled or a refund of $8.01 for honesty sake. Under the terms and conditions, I do not see a justification of the addition fee. You receive reimbursement from the hotel, and this double dipping is not customer oriented. I want to divorce myself for anything Priceline, therefore cancel and refund this transaction.
I cannot deal over the telephone with Priceline clerks who are not authorized in decision making, so hopefully you receive this fax and settle this matter to avoid further actions.
Sincerely
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