Today 3-29 I went back to the local bed pros here in the Brandon Florida area located on 1335 west Brandon Blvd and sales rep Todd Fox was working at the time. I have told him that I would like my 30 day trial money back guarantee or a swop out for an other mattress. He right away told me that he could not help me and he was not autherized to do so.
I told him to get on the phone and get the authorization to do so and he would not even try to call his manager to get customer satisfaction. I feel that I am being rip off and lied to when I bought the serta mattress on 3-20. I even asked for corporates number and he said that he could not give it out to me because he would get in to trouble.
I would like for corporate to contact me to solve this problem before my trial is up or I will also contact better buisness bureau and state attorney general and so on. I will Make there life a living hell. This is not comfort guarantee.
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