I used AES for student loans during college, totaling over 30K. After college, I commissioned as an officer in the Marine Corps, which happened to pay for college loans the year I commissioned. The Marine Corps has been paying off one third of my debt every year for the past three years, this being the last year. Every year I have struggled with the same problems: trying to get AES to keep my loans in deferment and trying to get them to fill out one form and either fax it back to me or to the Department of Defense. I begin the process every January, and it is finally over by July (after multiple, multiple tries). I don't have the same problems with other lenders.
For whatever reason, AES won't send the form back to me (which was sent by me in the first place). Last year I was able to have the DOD send it back to me, and the totals were grossly different from what AES said I owed. I believe AES might be extorting the DOD for extra money. My accountant is looking into it before I move forward with an official accusation.
Their representatives on the phone are unhelpful and borderline rude as well.
Never use them.
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