I purchased two tickets from Boston, MA to West Palm Beach two weeks ago for my 3 year old daughter and I and my boyfriend decided to go couple of hours after I purchased my ticket. I called jet blue to make we can sit together. While the representative was on the phone, I Purchased the ticket on a third parties website. The representative put us to sit together, today I received an email with different seats the the ones she told me. I called jet blue to complain and the first rep was rude and hung up on me after I asked to speak to her supervisor. I called a 2nd time and the rep told me that the flight was booked and there's nothing that she can do. I asked to speak to her boss, she put me on hold and never came back on the line. I called a 3rd time, this rep was somewhat helpful, but I never received what I was promise. I hope to never fly them again.
0 comments