I went through the drive thru in Garland, TX store #61 on 1/16 and ordered a number one. I gave the attendant exact change and she did not give me my recipt. It clearly states on the outside of the drive thu window that if Braums fails to give you a cash recipt then you are supposed to get a $5 dollar certificate. I drove off and realized that I did not have a recipt and went inside the store. I explained that i did not get a recipt. The cashier went and got the recipt; I asked him if I get a gift certificate. He then got the mamager and the manager said that they could not honor the gift certificate because Braums still had the recipt. I explained to him that I had already driven off and come back, and his reply was that what he learned in training was that if Braums still has the recipt in their possesion they will not honor that cirtificate. Im not sure if I will ever go back.
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