I visited the BuyLowAuction.com Web Site and mistakenly signed up for the services they offer. I did not realize, until it was apparently too late, that I could not get the money (I mistakenly paid) back. After realizing I had made a mistake (within seconds) I called the Company by using the phone numbers they provided on the web site. Here's the results of that conversation: i canceled the order/process!!! I did not completethe transaction and did not authorize anyone or any entity towithdraw funds from my bank account!!! There was a "cancelbutton" next to my banking info & that's the button iclicked on. IT TURNS OUT THAT IT DIDN'T CANCEL ANYTHING.
Couldyou please make sure that no monies are withdrawn from my bankaccount? I canceled the transaction when i saw that it would costmore than $159.00.
I just called your listed phone number (888-236-6918) and talked with Sara. She informed me that I DONOT GET A TOTAL REFUND. What I get instead is shafted out of50% of my money. This seems totally unfair considering I calledand tried to cancel the transaction only minutes (less that 3 mins) after trying to cancel it online (Most of that 3 minutes was spentwaiting for the CSR after I called). I should be able to getthe refund since I called only seconds after seeing that when Iclicked on "Cancel" it DIDN'T CANCELTHE ORDER!
Saragave the name "Jamie Vegas" who's the "CustomerService Manager". I asked to be transferred to him, butwas told to email the Customer Service Email Address and he would beable to address the situation at his convenience. I never did receive a refund for the money I was out even though I contacted this company within seconds of the transaction.
With what happened I can not believe that I'm the only consumer that's had a problem like this with this company.
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