I made a payment arrangement which was set for 12/29/10. We were never informed that the service can be shut of a 12:01am on 12/19/10. We have been a customer since 2007. I explained the situation to a rep, then supervisor Tim, then supervisor Tori 403382, then supervisor Cindy. No one even asked for my account information. I asked Cindy to please not put me on hold, she said she had better things to do and she had to go to a meeting. She placed me on mute. I then stayed on the line with her having me on hold and used another device to call in to customer care. I was explained why my service was interrupted by Veandra TPCL438080. She educated me I had to make a payment and restored my services. Very understanding, not because my service was restored, but she listened and didnt try to brush me off. Her supervisor Johnte TPCL 325019 was of great assistance and made sure I was given all expectations.
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