I had exactly the same bad experiences with this junk company. I saw the TV ad and then tried to order a heel-stick product from www.heelstick.com. The price on the TV is $10 for each, while after I entered my discover information, my address, and everything, the price showed $23.98! Handling & Shipping costs are much more than the price of the product itself. I did not continue, did not authorize the purchase, and just close the website. I thought that’s it. Two weeks later I received the products, and I found that they charged my discover! It was just like a theft, you saved your credit card info, and they stole money from you!
I returned back the product to the company and paid the shipping around $9. I called this god-damned company several times (800-777-4034, also telebrands), I told them they were stealing my money, and told them to refund the money ASAP, or I would sue them. They were doing against the business law. Later they refunded me $10. I called discover card and told them that I did not authorize the purchase; they said they would investigate it. One week later, the rest of the money were refunded to my discover account.
Actually, though discover did a good job in dealing this issue, but it also depended on who received your call. The first time I called, the representative was very indifferent and told me to contact the junk company because they could not do anything with that. Several days later I called again and the other representative was very professional and told me that the company needed to show the records of my purchase. As long as I did not authorize anything, they should not charge my money.
So I would suggest you call your credit card company. Try again if you do not get a good representative. I do believe that they are right，as long as you do not authorize anything, the junk company can not charge you via credit card.
So my loss this time was $ 9 of the shipping fee. I do not expect to have that back. But I am going to complain to BBB. Money is not the deal. I am just angry with such kinds of thefts.
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