Boch Toyota in Norwood does not care about it customer and treat its loyal customer like an idiot. I bought a 2008 corrolla in 2007 and boch customer
Service was decent, a little delay here and there but it's acceptable. My nightmare began when i bought a 2010 Corrolla in July. Everything goes
Smoothly until I sign all of my paperworks and pay all necessary fees. Here is what happen. I have to waited almost 1 1/2 month to get my registration and inspection sticker I was stopped by the police a couple of times for driving without an inspection sticker (Thanks a lot) I try to contact my salesperson but get scold at because that is my salesperson's supervisor phone My salesperson never reply to my phone call or call me back eventhough i leave him voice messages No one contact me when there is an issue The registration department set my registration application aside twice without reason (Not even say i'm sorry) I have to filled out the registration form a couple of times because who knows what happen to it Boch intented to charge me another $25 dollars for each new registration eventhough it's already been paid. Boch Salesperson scold me for seating in his cubicle (my salesperson told me to sit there) Whenever i call in to check on the status of my registration NO ONE KNOWS about it (Great...) I have to drive back and forth to Boch Toyota in Norwood for at leasts 10 times before i get my registration
That's not all, the financial advisor at boch cancelled my old car warranty and told me that i should receive a $700 check within 3-4 weeks. Guess what,
I still don't recieve a penny and no one bother to tell me what happen. I think they wait until i reach my 100th birthday to send me my check. Ok, after a month after i purchased the car, I come all the way down to Boch in norwood (15 miles driving, fun huh...) My financial advisor told me that my cancelled warranty was set aside (There is no reason why?). He makes me do the paperwork again and now it's been more than a month but still not getting or heard anything about the cancelled warranty
Check. I came down to gently ask my finanicial advisor about the cancelled warranty check. At the reception desk there is one manager who told me that it should take at least 8-12 weeks to receive my check (How come my financial
Advisor told me only 3-4). Then another manager told me that i am not supposed to get the check at all, It's belong to my lien holder (Huh? I
Paid for the warranty, not them. Beside i already pay off my loans). Everyone is talking to me with an angry tone and blames everything on me.
My only mistake is to buy my car at Boch in the first place. They make the mistakes and blames it all on its loyal customers (NICE).
Before then, I had recommend Boch to many others people and some of my relatives were about to buy a car at BOCH but once they know that i get treated
Poorly, they go to another dealer.
Boch just lost at least 3 potential customers and its loyal customer (I always stick one dealer, stores etc...). I don't think i and my family or
Relatives will ever buy another car at boch or even have our car service at boch. I'll never tell anyone about it since it's already ruin my reputation
And make me look like an idiot in front of everyone else.
At Boch, Everyone is just so cold. I was completely ignore by all of them and was blame for their mistake and they said "We love our customer. Yeah
Right".
I'm just want to know what is going on with my paperwork, is that too much to asked? Why i'm getting scold at when i'm their customer? Maybe I was too
Kind which make they think that i'm an idiot.
0 comments