We bought a 46" Samsung LCD HDTV in April for $3,000.00 and an additional $519 on extended protection plan and couldn't be more disgusted. We have put $300 of repairs into it already, and it requires another $250-$800 of repairs to work. The problem here isn't just the amount of time and money we are putting into a TV that was supposed to be the best, they dont even manufacture the parts to fix the TV anymore. So if we were willing to spend the additional $250 they dont even make the part and $800 would basically give us a whole new TV. We contacted Samsung who just replied, "Sorry, nothing we can do". Part of our problem here is the same as the recall issues but like many others we have found on the internet ours was manufactured a month before the recall dates and they wouldnt help.
Our problem doesn't seem to be unique. I have found in just a few minutes several complaints similiar to ours. Please listen. DO NOT BUY ANOTHER SAMSUNG PRODUCT until they fix their customer service.in a time where customer service is improving due to consumer buying decreasing, Samsung believes they are an exception.
Want to get your moneys worth, dont buy Samsung. I plan on writing this same letter on every message board emailing to every person I can think of and every outlet I have to feel satisfied. I figured I payed $100.54 a month to rent a TV, I now have to pay to dispose of. Our last TV, a Sony, worked for almost 10 years and only cost $300.
Shoddy manufacturing poor customer service = bad product and waste of money.
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