The day previous, I had bought a blank $50.00 Master Card at King Soopers. I bought it at the Self Serv checkout. Because I did, I specifically asked the clerk what I needed to do to get the card activated. He came over and scanned the card for me. Then he said that was all. I asked again, "So the card's activated.' He said yes, that was all there was to it. I grabbed my receipt and left. The next morning when I tried to register it, the web site said it couldn't find the card. It gave a number that I called. The number was to an animated machine. It also said it could not find the card. I immediately went to King Soopers and asked to speak to a manager. The first lady was nice, listened and tried to help. When she could not, she called Nick Arceo. He first flatly stated that there was nothing they could do. I explained to him that His store sold me this card. That his store had some type of a contract to activate these cards. I produced my receipt. I stated that the web site and phone number both stated that they could not find the card. That he needed to call the card company to get it right. He asked me for my Activation Receipt. What activation receipt? I wasn't given one, I told him. Yes you were he stated flatly and rudely. I insisted that I had not received one. He inferred that either I got one or did not buy the card.in essence, he was inferring I was not telling the truth. He did not even bother to try and check out what I told him. His arrogance and statements in front of his employees that what I was saying was untrue riled me and I raised my voice. He inferred I was a liar, so I told him he was acting like a thief. I told him he was obligated to make this right. He told me to lower my voice. I told him I would not. He then told me to leave or he would call the police and had security come around. His rude nasty attitude, deciding that I was a Liar in front of his employees, and challenging my story showed his lazy nasty attitude towards customers. King Sooper's receipts programs are high tech. It would not have taken a Rocket Scientist to check out the original receipt to see the time and date of the transaction, to see who was working and attempt to verify what I said. Nick Arceo was simply too lazy and rude to look any further than his front nose. And his attitude, unfortunately is a reflection of how big business treats it's customers. Simply have them arrested because you do not like their voice inflection. Nick Arceo has, in essence, acted as an intentional criminal to defraud me out of $50.00 because he was too lazy and piggish to check out the facts. It was easier for him to throw his weight around as if he was a big man. But it is a very small man who allows a customer to be cheated and infers he is a liar in front of others without even bothering to check out the story..
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