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23/06 3:02: 00 pm
Status: Reopened
Subject: 6via
Comments from 6VIA member on 6-23
Accountwas never cancelled. Here is some info that may help you get Mary's account reinstalled.
She had 11 people in "My Direct Team" last week.
Http://www.moneylinkdirect.com? R=56A8HG2PVM email:
[email protected]
She is madder than a wet cat. Please get her reinstalled asap. She has spent money for ads and days trying to get this program in the black, and up to earning some of the money you enticed both of us with.
22/06 10:36: 00 am
Status: Closed
Subject: Thank you for using 6VIA.net support!
Comments: from 6VIA on 6-22
Hello,
Theaccount is no longer existed in 6VIA system.
Wehave contacted with DeSOHO Support Team that her account is still validin DeSOHO System.
We believe that when you login to cancel your account, you did not properly clear the browser cache or logout your wife's account properly. Therefore, you may have cancelled your wife's account without notice.
However, we, at 6VIA, will try to retrieve your wife's account. We cannot ensure the account restoration can be done successfully.
If we hear back from the IT department regarding the restoration issues, we will send an email to your wife andnotify her.
Thank you for your time and patience.
Name: Customer Service Rep
21/06 1:56: 00 pm
Status: New
Subject: can't log in
Comments from 6Via member 6-21
Thisis and I am starting this ticket on my wife's behalf.
She has tried 5 or 6 times to have the below problem resolved.
She is unable to log in and here is her info:
email:
We both were paid members; but I, cancelled myDesoho membership and just want to be a free 6via member - that's whenthe problem started. My wife just paid for her subscription on June 19th.
Marycan't submit a ticket as she is locked out. Please correct immediately.
Here is some additional infothat might help in resetting up my wife and sponser account.
11 people in her Direct team = John Callahan; Robert Knottsand his three members; Erin Ringkamp; and She can't remember the other names. This is info from three weeks ago.
Monthly Reward Point Report of 6/1: Level1:400; 2 thru 10 = 0; rank reward 92;leader group 42. Total 533. Over 58,0006- Group Team Members:
Active Members: 2800.
Somehow a computerglich occurred that deleted her account. She did not delete her account.
I feel confident that with the above information and giving your members the benefit of a doubt, you should be able to get this account reinstated.
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