I can possibly answer why some BBB's do not respond with negative
answers to customers reuests for information/complaints on specific companies. I recently had this experience with the Houston BBB: It's a long story, but bear with me!
I called the BBB to find out how to file a complaint against a particular company. It did not involve any $, but only a "moral" issue. I was told at that time that the BBB did not accept any complaints that did not involve $.
I wrote to the Director of the BBB in Houston, and expressed my disappointment that the BBB did not accept complaints against a company for just being unproffessional/inappropriate.
I received an immediate reply from the Director of Houston BBB, that in fact, the Houston BBB does accept complaints of this type, and that I was given the WRONG information.
I then wrote a letter of complaint about this company to the BBB. This occured in April.By July as I still hadn't heard anything, I contacted their "service representative" who said the BBB had never gotten my complaint!!! (Altho. I never received the letter back from the post-office as I always do when it can not be delivered) The BBB "service representative" said to re-send the letter of complaint. I did so.
About a month after that, I received a post-card from the BBB, saying my c/o had been sent to the company and they would let me know as to their response. About 2 months after not hearing anything, I again contacted the BBB (after calling their "Information line" which stated that they had "no information" on this company) The "service representative" said they didn't have an address for the company (altho. That is part of the info. You send when making a c/o.) and that I should submit ANOTHER letter of c/o. At is point I GAVE UP!!!
Perhaps if the BBB mislayes your letter of c/o, and it never gets into the system, they cannot tell you about c/o!
Beware of what the better business bureau tells you about a company!!!
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