On December 11 I purchased at FRY’S Electronics a VIORE 12” Digital photo frame. From the start the product did not consistently performed. The screen turned blue, it did not recognize the memory where the pictures are stored and sometimes repeated the same picture over and over again. According to their literature the product carries a 1 year warrantee on parts and 90 days on laborI went to the store but Customer Service at Fry’s Electronics indicated that after 1 month after the purchase date I would have to contact the manufacturer. Since I already had, tried to reach them, (nobody picked up the phone) they dialed another VIORE number for me. The VIORE Customer service person told me they were unable to help me and I should email [email protected]. They would help me.
So I did. On April 12 I contacted them explaining the problem, attaching PDF files of the sales receipt, barcodes showing model and serial numbers and the Merchant price tag. I received the boilerplate reply (see below), showing the phone numbers to the people who told me to use email in the first place. I was given the “run around”Thank you for your inquiry. Your email will be answered as soon as possible. If you would like to speak to a live customer service representative please call: 1-877-777-1428 for U.S. And Puerto Rico 1-877-777-1429 for Canada Customer Service Representatives are available Monday-Friday from 8AM - 8PM EST. Nothing happened and I e-mailed them over and over with always the same boilerplate response.in one of the emails I told them “You have an obligation to support your products. I am greatly disappointed not only with the quality of your product but even more with your lack of Customer support. This lack of support is deplorable and I expect you to respond to this request, other than your standard “Thank you for your inquiry…e-mail” The response was encouraging and on April 26 I received the information listed below. Dear Customer, I apologize nobody has responded to your emails with any sort of communication. I am currently emailing one of our engineers in hopes of getting a little more information on this issue with your unit. I have not encountered your issue as of yet and we haven’t had many problems alt all with these Digital Picture Frames. Once I receive an answer and I get that information I will respond to you ASAP. Once again, I apologize for the inconvenience. Thank You, Viore Technical Support
As of today, May 30, almost 5 weeks later I have not heard from VIORE. I am disgusted with the situation. I spent over $100 Dollar for a worthless product, what a waste.
I like to share my experience with all prospective buyers of VIORE’S products and make the aware that no matter what the literature claims, VIORE does not support its Customers. Please be warned
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