PayPal refunded $34.34 to a disreputable eBay buyer who purchased one of my items on eBay via BIN. The buyer, dougmexxxx, purchased my eBay item 140407041235 with the express purpose of giving me negative feedback in direct retaliation for negative feedback I left for him/her on an item I tried buying from him/her. I left that negative feedback in the first place because of poor merchant practices by dougmexxx, and it was righteous negative feedback.
After receiving my item, which was shipped fast and appropriately, the buyer came up with some bogus reason for giving me negative feedback, although the item I shipped was exactly as described. The picture in eBay showed discarded OEM packaging for a replacement item. I had set the item I sold on the packaging to better illustrate it in the eBay item picture. The buyer said that the item was not substantially the same since it lacked the OEM packaging. I sold the item "as-is" and not new. I had removed the bulky packaging to lower costs for the buyer.
The buyer asked PayPal for a refund and got it IMMEDIATELY by tapping directly into my PayPal account, and I was NEVER given an opportunity to respond. PayPal just accepted the plaintiff's side as gospel and rushed to judgment. Does PayPal often open one-sided disputes, hear only one side and issue an immediate judgment? That is just wrong, and I will have to close my PayPal account if that is the case! Why would anyone trust PayPal to be fair, balanced and thoughtful, considering both sides of a dispute before they move out and damage one party simply because of unsubstantiated claims by the other party?
It was easy for me to prove to eBay that the buyer was lying, since the message record proved it. Therefore, eBay removed the negative retaliatory feedback from my eBay transaction record. Now, however, even as a so-called "Top Customer" of PayPal, I cannot get PayPal to listen to me and reverse the refund they gave the buyer.
By the way, to add insult to injury, the buyer kept the merchandise for which he or she got a refund from PayPal and never offered to return it to me, even at my expense. I cannot say for sure, but I think he or she is selling it in their eBay virtual store! How do I get PayPal to listen to me, see the facts as they really are and refund my $34.34, or force the buyer to return the merchandise he or she has effectively stolen? Why did PayPal open and close a dispute against me without EVER asking for my perspective? Why didn't PayPal give me even the slightest opportunity to address this issue before PayPal summarily took my money from my account without warning or explanation?
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