My wife and I were duped into believing that the A-Team was going to care for our home furnishing and personal records like it was their own. Literally the wool was pulled over our eyes. This nightmare started in Setpember 2009. We should have known something was going to go wrong when a high level presentative came to our home with only a pad and pencil... No computer or other high tech equipment to record the inventory. I raised some questions during the tour of our home, but this gentleman kept tell me not to worry. About a week later, our furnishings were delivered to another state - minus a leather sectional wedge, a 21 inch computer terminal, some valuables collectables and our personal tax files from 2002 to 2008. But it gets better, a captain's chair broken in two places and many of the wood or metal finishes scratch or chipped. I wanted to make an insurance claim, but our inventory B/L was difficult to read.
I must have made a dozen or two calls to their office requesting that a readable copy be sent to me. I also inquired about the missing items. The feedback was always the same. Part of the problem described herein was due to the fact that our furnishings were unload, stored and then repacked into another shippping container. We were never told that our property would be handled in this manner. To the contrary!!! Had I known this, I would have pulled the plug. About a month later, I received a call from this representative. He told me the leather sectional wedge was located in one of his wearhouses. I inquired about the other missing items, but was told only the wedge was located. Five months later we finally got the wedge, but the horror of our missing tax files still haunts us today. And, because it took 6 months to get a readable copy of the B/L inventory to me, no claim can be made because it exceeded the 60 day max filing deadline.
A lesson well learned - YES!!! The next time I will take the time to do better research before I signed a dotted line and to use the resources that are out there like the Better Business Bureau. But it gives me some satisfaction in that the Texas BBB has revoked this company's BBB Certification earlier this year. Now just maybe someone will look for a legal way to their licensed revoked. Maybe there will be justice down the road with an IRS audit since we paid this company $6,000 in cash. So, to those who have read this ture and accurate report, don't let yourself get duped like we did and do not let the wool cover your eys. It is my hope that anyone who reads this posting will rethink one's thought process in rendering a final decision on who to use for moving and storage.
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