I bought a pug for my niece at about 9:00 pm on saturday at the Petland (Orlando South) store in Orlando; Florida. I fell in love with him right away and even named him. My niece unfortunately did not feel the same way, after coughing and sneezing she was in a full blown asthma attack requiring an ER visit. We did not know she was allergic to animals / she is 6 and this would have been her first pet. I returned the pet at 11:00 am the next morning much less than 24 hours after having bought it. I expected a fee to be involved with the return but they were charging more than half of what the dog cost to return it. The dog cost me $750 and they were charging me $400 to return it. There return policies was less than 48 hours after buying the pet and a " administration fee" would be needed. The owner was not only unreasnable but condescending as well. Even after explaining the circumstances for the return and that I was willing to pay $200 for vet fees she became very rude and refused to explain why $400 dollars was needed after the pet had only been out of the store for 12 hours. She further went on to show me my signiture in various pages of the contract that a signed before getting the pug. Return policy was never explained to the customer but it was just given to initial at a time when you are signing 10 different pages while holding the new and excited puppy in your arms. I think anyone would have signed even their death certificate at that time without knowing. I filed an official complaint with federal services but I will never shop in this petland again and if you do not want to get ripped off you shouldnt either. The owner and therefore the company did not seem to care about the consumer and much less the well being of the pets.
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