Bought this and as soon as I got it, it didn't work, spent hours with there tech support just to go round and round with other tech chats with the same directions. Told a long time to try to get my money back and get a RMA. Where is the last chat I had to get it fixed and try to get a RMA for my money back.
Please wait for a site operator to respond.
You are now chatting with 'Morgan'
Your Issue ID for this chat is LTK419077657633X
Morgan: Hello, how may I help you?
Kevin Lohr: I need a RMA # to return this
Morgan: One moment please...
Morgan: I am looking into this. It may take a while. Please bear with me.
Kevin Lohr: ok
Morgan: This is your RMA number: 1402221
Morgan: Is there anything else I may help you with today?
Kevin Lohr: that was for the first one am sending back
Kevin Lohr: am also sending back the replacement one also so i need one for that also
Morgan: I need to transfer you to a higher level of support to assist you better.
Morgan: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Journey'
Your Issue ID for this chat is LTK419077657633X
Journey: Hi this is Miss Journey, Please give me a moment to review your previous chat. Thank you
Kevin Lohr: just need a second RMA to send back this MJ
Journey: Hello Kevin.
Kevin Lohr: yes
Kevin Lohr: am sending back the first one
Journey: Here is the RMA number for your replacement MJ, 1402221. Please copy it on a piece of paper then enclose it in your return package, also include your email address and also your sales order number.
Kevin Lohr: want to send back the second also
Journey: Please return the package to our return address which is
Journey: Magicjack LP
Kevin Lohr: so use the same RMA number?
Journey: PO box 6846
Journey: West Palm Beach FL 33405.
Kevin Lohr: use the same RMA number so I will returning 2 of these with the same rma # right
Journey: No, it's different. This number 1402221, is the RMA number for the defective magicjack that you will be returning back to us for the replacement magicjack we have sent to you.
Kevin Lohr: I want to send back the replacement also under stand now
Journey: But why Kevin?
Kevin Lohr: it doesn't work and am tired of it
Kevin Lohr: just give me a rma please so I can return it
Journey: Okay, Kevin. Would it be okay, if we'll fix the issue with your replacement MJ? I can help.
Kevin Lohr: no, becouse we tryed that 20 times already
Kevin Lohr: rma please
Kevin Lohr: I have about 10 hours on this chat trying to do so, I had enough, don't want to waste anymore of my time
Journey: Okay, Kevin but may I know what had happened when you plugged in your new replacement magicjack?
Kevin Lohr: nothing thats what happin
Kevin Lohr: if you format it and upgrade it, it works, but when you unplug it and plug it back in it doesn't work
Kevin Lohr: and I am not going to try any more, its been 20 times with 20 poeple on here
Kevin Lohr: just give me a RMA please
Journey: I see, Let's try this one last steps, to see if it will work then. Would that be fine? It will just take few minutes
Kevin Lohr: well tell me, if its what I did before am not doing it
Journey: No, it is not, Kevin.
Kevin Lohr: lets see
Journey: Okay, please plug in your replacement mJ
Journey: by the way, Has it been registered?
Kevin Lohr: my number was transfered to this number
Kevin Lohr: its pluged in
Journey: Okay, good. Please click on windows logo then on start search, please type regedit then hit enter
Kevin Lohr: you mean run?
Journey: Yes, Kevin, you are using Vista right?
Kevin Lohr: yes
Journey: Okay.
Journey: yes on run type regedit then hit enter
Kevin Lohr: ok, make sure you give better instructions ok
Journey: Yes, Kevin.
Kevin Lohr: ok now what
Journey: Okay, please click on the arrow beside Hkey_Local_Machine.
Kevin Lohr: ok
Kevin Lohr: now
Kevin Lohr: what
Journey: Okay, please click on arrow beside system
Journey: click on arrow beside current controlset
Kevin Lohr: ok
Journey: then click on arrow beside control.
Kevin Lohr: theres lots of them which one
Journey: make sure you click on the arrow beside current controlset.?
Kevin Lohr: ok
Kevin Lohr: ok
Journey: click on the arrow beside control
Kevin Lohr: ok
Kevin Lohr: ok
Journey: Okay, please click on the arrow beside class
Kevin Lohr: ok
Kevin Lohr: ok
Journey: Please locate the exact {4D36E965-E325-11CE-BFC1-08002BE10318}
Kevin Lohr: ok
Kevin Lohr: ok
Journey: found it?
Kevin Lohr: yes
Journey: Okay, please single click on the exact {4D36E965-E325-11CE-BFC1-08002BE10318), then on the right pane of the window, please look for upper and lower filters.
Kevin Lohr: ok
Journey: found those upper and lower filters
Journey:?
Kevin Lohr: where they at on the right side?
Journey: It's listed under name, data, and type column.
Kevin lohr: i see lower filters
Journey: Okay, please right click on lower filters then click on delete.
Kevin Lohr: OK
Kevin Lohr: OK
Journey: Please close that window.
Kevin Lohr: ok
Journey: then please click on windows logo then on start search or run, type appdata then hit enter
Kevin Lohr: ok
Journey: Please click on roaming,
Journey: then please locate mjusbsp folder.
Kevin Lohr: ok
Kevin Lohr: ok
Kevin Lohr: ok
Journey: Okay, please unplug your magicjack device then right click on the whole mjusbsp folder then click on delete.
Kevin Lohr: ok done
Journey: Okay, please delete mjusbsp folder, from your recycle bin.
Kevin Lohr: ok done
Journey: Okay, please close that window, then please for about 3 minutes before plugging your magicjack back in.
Kevin Lohr: ok
Kevin Lohr: ok going to plug it in now
Journey: okay.
Kevin Lohr: says it downloading
Kevin Lohr: but sofar nothimg
Journey: Please wait on that.
Journey: And let me know if the softphone is up on your screen.
Kevin Lohr: ok get the same error measage
Kevin Lohr: error broken storage
Kevin Lohr: see same thimg
Journey: Okay.
Journey: Please go to Computer
Kevin Lohr: there
Journey: Then look for the 2 MJ drives there
Kevin Lohr: yes
Journey: Then look for the MJ removable drive.
Journey: Please let me know.
Kevin Lohr: yes
Kevin Lohr: ok
Journey: May I know what are the 2 mj drives listed under computer icon?
Kevin Lohr: yes icon and drive icon
Journey: Okay, please click on windows logo then on start search, type diskmgmt. Msc then hit enter
Kevin Lohr: ok
Kevin Lohr: you know your wasting my day and this still won't work
Journey: In disk management window, please scroll down then look for the 2 mj drives you found under computer window.
Kevin Lohr: I have hours on this doing the same thing
Kevin Lohr: yes they r there
Journey: I understand, Kevin but we are about to fixed the issue, since we have deleted the filter.
Journey: Okay, found the icon which is in Phone?
Kevin Lohr: ok
Kevin Lohr: Y
Kevin Lohr: (Y)
Journey: Okay, please right click on it then click on format then click on start.
Kevin Lohr: its formating
Journey: Okay, then please set file system to fat, volume label as phone
Journey: and allocation unit size as default.
Kevin Lohr: ok done
Kevin Lohr: now upgrade right
Journey: okay, please go back to computer window.
Kevin Lohr: ok there
Journey: right click on X icon or the magicjack drive, then click on start magicjack option.
Kevin Lohr: ok
Kevin Lohr: ok got the dail pad
Journey: Okay, does it reads " ready to call"?
Kevin Lohr: yes
Kevin Lohr: now if I unplug it will it still work?
Kevin Lohr: thats the problem am having
Journey: By the may I know if do you have Nero, Roxio installed in your PC?
Kevin Lohr: yes I do
Kevin Lohr: nero
Kevin Lohr: and roxio
They wanted me to start uninstalling programs on my pc, but I try this on my other pc with XP and the samething happin. So its just a big scam.
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