To Whom It May Concern:
On June 16 I went to the Target store 2501 in Hampton, Virginia. As usual, I spent $249.00. I have always enjoyed shopping at Target and have only had good experiences while shopping there. That is until today, June 26. Two of the many items I had purchased were a potty seat for my grandson and a beach chair. They both remained in the trunk of my car since purchasing them. I decided I did not need a potty seat for one day a week and did not need the beach chair, so I went to the store to return them today.
Crystal, at customer service, waited on me. She asked me what was wrong with the chair and I told her it had not been out of the trunk of my car, I just didn’t think I needed it. At that time she pointed out black marks on the arm rests. I informed her they appeared to me tape marks and with my finger was able to rub them off. She stated that the chair looked like it had been used. I informed her that it had not been used and had not even been out my trunk. After that she looked over the chair and pointed to a scratch on the bottom and again stated the chair appeared to have been used. At this point I asked her if the scratch could have happened when the chairs were pulled off the top rack in the store for people to try out. She didn’t think that would happen. I repeated it had not been out of my trunk and the tags were still properly intact. She then pointed to something on the back of the chair and said there was no way she could put this back on the floor for resale. Again, I informed her the chair was NOT used.in my opinion, Crystal was calling me a liar and I don’t appreciate that at all! The chair was on sale for $11.00, and even though money is tight, $11.00 was not going to break me. She took the potty seat and credited my account and I walked out of the store with the unused chair.
I am sorry this has happened because I have enjoyed shopping at Target and like the merchandise carried in the store. It is unfortunate Crystal insinuated I was lying. Before teaching, I did work in retail and was taught the customer was always right. It is unfortunate she did not even call for a manager to help resolve the situation. I thought about asking her to do so when I returned to the store to get the store number, but I was still very angry and her accusations and thought it better to leave.
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