I am hoping to get some feedback and/or direction on how to deal with Regions Bank regarding and ongoing matter...
The first week of December the company office that my husband worked for was broken into. Heavy equipment from outside and the office computers were stolen. My husband had fired two people here on work visa's only. The police recovered the heavy equipment at an apartment building in nashville. Later that day Nashville's metro police called to ask my husband to come and do a line up and he picked the 2 former employees out of it. The detective told my husband that they had found them at an apt that was a identity theft ring. There were already, within 24 hrs of breakin, 3 social security cards, and 2 drivers licenses in my husbands name. The company computers they stole had every employee and contractor personal data and bank account info for direct deposits. The police dept did the necessary reports and even called Regions Bank to put a fraud alert on our account.
The account we used was a savings account. We operate on cash only... We spend more conservatively that way and currently have no debt and would like to keep it that way. We checked the balance when we withdrew money only. One day we had 6k and change in there and on the 21st of december we called for a balance to decide how much to take out for Christmas for our children and family. We had a balance of $4 and change! We were sent to a CSR in Memphis who apologized and said there was a fraud alert on the account and that the money was wired out in increments under $600 to avoid flags. They had tracking numbers and knew the money had went to Mexico... Thay called and got a hard copy of the police report, and the 2 suspects cooperated with detectives when questioned about it in return for leniency at sentencing. Regions said it would take 10 business days to get the account reimbursed. Meanwhile they FROZE our $4... After 10 business days (at Christmastime) they told us that they had 90 days to correct it because our account was not a year old. We still know nothing and we are always transferred to an answering machine in Birmingham for a guy who never calls back. Help? Advice?
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