I am currently displeased with cellular companies termination contracts. Currently, I owe Verizon Wireless because I canceled service with them in September due to poor reception in my home calling area. I am fine with termination fees and understand the logistics behind them. However, I am in disagreement with the fact that they do not terminate service on the day you request it and instead bill you for the entire billing cycle. For example, I canceled on 9/2/09, I was still billed until 9/23/09,21 days for service I did not use. I contacted Verizon and asked for prepaid minutes to suffice for service that I was charged for, but did not use. They said "NO". I reported them to the Better Business Bureau and the response from Verizon's Corporate Office was the same. I understand that it is written and therefore legal, but at the same time does it make it ethical to charge consumers for service they are not using, twenty-one days in my case and then to add an early termination fee on top of that? Is this something Congress gets involved in? Or do the big corporations get to continue walking all over the little consumer with written contracts that are legal but don't appear to be ethical?
0 comments