Today was one of the many times I had to call Charter cable for many many problems. This even was due to a bill that was 10 dollars higher than quoted. The representative was not trained on how to view the billing and continued to speak over me. When requesting a supervisor I was placed on hold for several minutes and when the representative finally got back on the line she stated that her supervisor would not take the call and she was working to locate another. Annoyed at this point she placed me on hold again were a supposed supervisor got on the line said she was in repair and did not handle billing that I had followed the prompts to the wrong place in a very condescending voice then without a response from me muted the call with a quick i will transfer you to billing. She never even stated her name or introduced herself. That was 7 minutes ago and am still sitting on a muted line listening to dead air.
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