Unfortunately this company takes all your credit card info before you realize you made a mistake.
Even after initialing a contract I was unaware that I was bidding on atrip I was researching. A few moments later I get "YOUR BID WASACCEPTED!". I was in shock. I entered no amount. I physically did notenter on my keyboard any numbers so I have no idea how it could havehappened. I was charged over $600 ($300 for airfare, $300 for arental car). The trip I was planning was for business and I needed tobe in Seattle at a certain time or else there was no sense in going. The trip I placed a "bid" on had me arriving way too late in the day tojustify going out there.
I called the company immediately to cancel the trip.
I got the usual run around but was able to cancel the flight only for a$100 charge. Now I needed to cancel the car reservation. Here was theproblem. Priceline told me that the car reservation was nottransferable or refundable. Now I'm stuck with a $300 loss for a carthat was supposed to be rented on a trip I wasn't taking (because theplane trip was canceled). After explaining this to Priceline I was"thanked" for calling and informed I would be charged $17 dollars forcanceling the car and that the cost of the rental would not berefunded, so I'm not just out the $17, I'm out the $300 for the carrental. When I asked why they couldn't get refund the car they told meover the phone that because "of a contractual agreement with ourpartners we cannot refund your money". Once they told me that I calledHertz to see if they could refund and cancel the car so I didn't losemy money. I was informed by Hertz that not only was it beyond theircontrol because they didn't take the cc transaction but also that theydidn't care if I did cancel it... It had nothing to do with them. Priceline took the money, Hertz didn't rent me a car and I'm just outthe money.
Now, in my own personal recession of fighting to keep my tiny condo, Ifind myself losing money I can use to pay my mortgage. I may narrowlyavoid foreclosure but it does not seem that I will recoup the $300 fora trip I didn't take to acquire paying work to help myself.
ThanksPriceline for the following:
-stealing my money
-having the worse customer service of all time
-designing a "bidding" system that you are unaware of your "bids"
-being robots
-being crooked
-not seeing the common sense approach of canceling a plane trip and the car attached to it.
-for charging me for something I didn't use and charging me a cancellation charge on top of that.
I will make it my personal mission to tell all my friends, associates, family members and even strangers about how bad this company is. Moreimportantly I hope Priceline gets slapped with a class-action lawsuitthat forces them to embarassingly go out of business. These businesspractices of theirs is flatly criminal and the consumer is gettingraped on a daily basis by these clowns.
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