Woodstock Illinois Kmart pharmacist Gail Goldsmith was rude, belligerent, argumentative, and unprofessional.
During a recent visit a pharmacy clerk informed me that Kmart pharmacy was permanently closing and the matter of my records became a topic of discussion, at first, then argument. I quizzed them on whether or not my records would be available at another local Kmart. I was told no. To me that made no sense since they use a national computer system on a networked computer. I raised this issue and the clerk didn't know what to say, so she called over pharmacist Gail Goldsmith.
Right from the start she seemed in a foul mood. She claimed the records had been sold to another local pharmacy chain. I then asked since its a national computer system shouldn't my records be available at another local store. Gail Goldsmith seemed to object to my question (or even me asking a question) and interrupted me rudely, telling me to listen as if I was a misbehaving child. This surprised me: WHY was I taking orders from her?
She restated the same position as if I wasn't listening. At that point I said this is a computer issue, something I know a bit about, to which she interrupted me, ordering me to use "your 2 ears and listen" as if I was a recalcitrant school boy.
What she refused to listen to is that I began my programming career in 1984 and soon was hired by a consulting firm with clients world wide, many of which are household names.
Records are stored in a database by customer number and all transactions (drug purchases) are linked by customer. And the records exist physically within a database. Even if the local records were sold to a local pharmacy the data would still be contained within the Kmart national computer system and therefore available to another store with a networked computer. But Gail Goldsmith refused to listen to this explanation, but rather, to smart off to and insult me.
Never having been treated so rudely in my 59 years I was completely flabbergasted. Afterward, I spoke to the store manager to express my concerns. It was then I informed him I could not patronize another local Kmart because the pharmacist might be transferred there. He then informed me that all employees are losing their jobs and she won't be there.
So Gail Goldsmith was taking her anger out on me. Lets be clear about this: that angry employee became mean spirited, rude, and most egregiously - unprofessional. No one should hire that woman again.
Hence, I will NEVER shop at Kmart again, nor should you.
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