Merchant Services did not hesitate to cancel my contract with them when contacted him with my complaints (see Merchant Services Inc.), but I was told that I would have to contact NLS to arrange the return of my equipment and cancellation of my contract separately. They refuse to cancel and continue to charge me for equipment I do not/cannot use or need or afford. I have since spoken to the manager of another local business whose contract, including the portion with your NLS, was cancelled by a Mr. Darryl Peppers on request, and the equipment was shipped back to them. I would like to know the reason that my contract with NLS is non-cancelable, but hers was not? I have also been recently found another local business owner that has run into the same situation as myself. I also ran into a situation with additional insurance fees. My insurance representative faxed proof of insurance on the equipment to NLS on November 8th (confirmation # 8883212309), but NLS claimed never to have received it I had to have her re-send the document and have yet to see re-imbursement for the fees I was charged for this insurance I did not require. The terminal was in use for a very short period of time before it was disconnected and packaged for return. It is in perfect condition, completely intact, and waiting to be shipped back.
I was advised by representatives at NLS to fax this information to them for review. Once someone finally received my faxed information, it was ignored, and when I finally called to check on the status, I was told that original documents had to be mailed to be recognized. So, after hours of wasted time, and months later, I have had to do everything all over again and send this in the mail. Can the company consider this to be good customer service? I am amazed by the lack of communication and inefficiency, and rudeness I have had to deal with for the past few months, with nothing being resolved.
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