My brother purchased tickets with these people and suffered the same problems that I have been seeing on here. Price on website was different then the one quoted on phone by Dan. Then after he agreed to pay one price and signed required forms, the price was changed again to an even higher price. So he canceled his bank card and left just enough in the account to cover the charge he agreed to. But Dan decided to try and charge the extra $300.00 and caused an over draft which my brother contacted them about and they were forced to fix it. They did send him an E-ticket comfimation in an email for his round trip and his wife's return from Bangkok.
As it turned out my brother received a phone call from Bangkok where his wife was due to a serious illness and being treated for SLE. Was told to come quick because she was in critical condition. So I was trying to change his flight date from Feb 17th to Feb 2nd, while he was driving through blizzard conditions to get from SC to MD to get his flight out of BWI. According to Wholesale Flights, that was going to cost him $690.00 because of penalty $300.00 charges and $390.00 cost difference of L class ticket to W class ticket that the Airline was charging him. I was under the impression that if there was a life and death situation that fees would be waived. Apparently not in this case. So I paid the $690.00 so my brother could get to Thailand to see his wife hopefully before she died. Unfortunately he didn't make it in time. But now we had a new problem on our hands. We needed to change his return date and cancel his deceased wife's return ticket.
I was then told that there was a $300.00 penalty for canceling her ticket and that depending on the airlines there could be another $300.00 penalty charge for changing his return date and a $375.00 charge by the airlines to change the L class seat to a W class seat because of coarse there were no L class seats left. I finally had it with them and called the Airlines myself only to find out that they had waived all the fees due to the circumstances and told me I didn't need to go through this travel agency to make the changes as long as I had the E-ticket # they could make the date change for me. And that I didn't have to talk to those people ever again.
Well yes I did because I still had to deal with the sister in-laws ticket. When I told Josh that he didn't have to deal with my brother's return ticket and lets just get the sister in-laws ticket done and give me a refund of $618 of the $918 we paid. He sent me the dreaded security form to sign giving them permission to take $300 from my credit card and that they would reimburse me $618. Well I'm sorry but if they did that then I would have been out another $300, because I was supposed to get a total of $618 back, if they take $300 and give me $618 then all I would have gotten was $318. Aren't they slick. So I called and told him I wasn't signing that because it was all wrong and I didn't appreciate all this crap and game playing they were doing to me especially with everything I was already going through with losing my beloved sister in-law & not being able to be there for my brother & being under 5 feet of snow to boot. And I told him to just credit me with the $618 that they owed us since they already had our $918, so we could be done with it. And he told me he needed the $300 penaly payment before he could process the refund.
So I told him I would make the changes to the form and sign it and return it and I better hadn't be charged more than the $300 and that I better receive the $918 per the agreement which would give us the $618 refund I had to fight tooth and nail to get. These people will take your money no matter what the situation is. Even when someone dies and obviously can't use their ticket. And Josh still had the nerve to tell me that it was the Airlines fault, that they were charging the seating change fee difference. This just happened within the past 2 days. So I'm still holding my breath as to when I will be credited back my $918 refund. Amazingly it took them less then 5 mins to take $300 from my credit card but I was told it will take 4 to 8 wks to be credited the $918 refund. Don't ever use these people... They lie and will rip you off no matter how bad your circumstances are. Oh and watch out for that form they send you, because if you don't put a check mark on the last box, they will try to charge your account the $9.95 per month to be silver member of their travel club, because they send it to you pre checked!!! And try to put a disclaimer that you promise not to sue them! The gull of these people... You have to watch them every step of the way.
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