My wife and I initially booked 2 roundtrip tickets between Seattle and Maui on May 2nd. Later, we decided to extend the trip, and on May 22nd I called Hawaiian Airline's reservation line to try to change our June 4th return flights from Maui to a later date. I was told the change would incur a $200 "change fee" per ticket!
I know, I know, I should have read the fine print, but let's think about this: the original tickets were $182.67 apiece. This was not some crazy last minute Hotwire special, I bought the tickets right from Hawaiian airline's own website. So the change fee was actually more than the cost of the ticket. I'd actually be better off not even cancelling the tickets, and just buying new ones! This is clearly bogus, as Hawaiian airlines appears to offer the opportunity to change tickets, but they really don't. Their "change fee" is totally out of whack with their fare structure! Furthermore, we tried to change the flight almost 2 weeks ahead of time! There's little doubt Hawaiian Airlines would have an excellent chance of re-selling the seats! Since we cancelled, and got no refund, Hawaiian Airlines undoubtedly sold the seat twice for a tidy profit! I mean I understand charging a small fee, but this is ridiculous.in what other industry can you get away with this kind of baloney?
I also find it amusing that Hawaiian Airlines charges $5 to watch the inflight movie, even if you bring your own headphones! They call it a "media access fee!". And they charge $20 for your FIRST checked bag! Is this the cheapest airline ever?
Truly pathetic...
0 comments