I have spoken to someone on more than one occasion regarding the refund for this suit. More than ample time has been given for a refund of monies owed. Item confirmed received via phone. Told check will be mailed "next week." Suit was decent, but recipient did not want it. This is not a complaint about the quality of the merchandise received. It was received in a timely fashion. I called company because I would be returning it 1 day post 14 day turnaround. Given permission to return. Company requested, during my initial contact for return authorization no., that I leave them positive feedback with Amazon, prior to refund processing, and they would refund 100% of suit cost. Leary that this is how they receive a high rating, I did not. Leaving prior feedback would leave no way for correction in the event that what has occurred happened. I followed their instructions for return. Email contact has been published below, edited to delete email info as required by usacomplaints.com.
Sent: Thu, January 21 2:32: 48 PM prosavings wrote:
Subject: Re: [Fwd: status request]
Der Customer,
It takes up to 15 business days to process a full refund. Because of the holiday's we did experience a delay with returns. I apologize for the inconvenience, and you should receive the refund shortly.
Thank you.
Pro Savings Import Export Inc.
On Thu, Jan 21 at 11:23 AM wrote:
Hello.
This item was returned to you on Dec 31st. Will you please provide a refund status? If you have not received this please let me know so I may have the post office trace it. Thank you.
Sent: Wed, December 30 1:17: 40 PM prosavings wrote:
Subject: Re: [Fwd: request for RMA]
<p class="MsoNormal">Hello,
If you need to return any product (s) purchased from Pro Savings Import Export, Inc please follow the return instructions below:
1. Please use the same box or a similar box that your suit was delivered in.
2. Please make sure the suit is packed and folded nicely and will arrive in the same condition as it was delivered to you.
3. Please always ship with a traceable shipping method like UPS ground.
4. You need to include a printout of this letter with the full order number visible and a small note explaining why you are returning the item.
5. You need to write the RMA number: outside of the box (Return authorization number).
<p class="MsoNormal">Your RMA # Is: az103-1819078-9809xxxxxx
<p class="MsoNormal">
6. We must receive the return package within 15 days after the original date of the delivery of your item other the package can be returned or refused from our return department. If you have purchased more items and received free shipping or any other promotional discounts then the refund will be calculated less those promotions.
7. After we have received the package and the item is in Original, unused condition with all tags attached we will issue your refund in form of a company check or back to amazon less 20% restocking fee and less all shipping fees within 14 business as agreed on amazon return policy.
<p class="msonormal">%please explain below why you are returning%
<p class="MsoNormal">
<p class="MsoNormal">
<p class="MsoNormal">
<p class="MsoNormal">%
<p class="MsoNormal">Please send the package back to:
Pro Savings Import Export, Inc
5625 Lankershim Blvd
North Hollywood, CA 91601
<p class="MsoNormal">1-800-707-0752
Thank you
<p class="MsoNormal">PS. Please leave us a nice feedback and I will forward this to the billing so they will not charge the 20% restocking fee. Please email me after you have left the feedbacks so I can make a note. To leave the feedback on amazon you can go to www.amazon.com/feedback and leave something like fast shipping and good communication or anything you think would be nice for the billing to waive the restocking fee.
Thanks
Roby
On Wed, Dec 30 at 9:10 AM, prosavings wrote:
This was a Christmas gift that recipient does not want. I saw in the comments when a customer claimed no response disputing your return policy prior to ordering that I had 30 days to return this. All original tagging exists. Please provide return info. Thanks.
Forwarded Message
From: Amazon.com
To:
Sent: Mon, December 7 3:34: 32 PM
Subject: Your Amazon.com order has shipped!
Dear —,
Today PRO SAVINGS IMPORT EXPORT, INC shipped item (s) in your order, placed
on December 7.
=
Shipping details
=
The following items were sold by and shipped from PRO SAVINGS IMPORT
EXPORT, INC in package 1 of this shipment:
1 of Dark Navy, Suits Italian Merino Wool 150s Hand Tailored Men Suit
Best Quality Suits for the Office, Business, Wedding, Formal or Any Other
Occasions
Shipping Carrier: UPS
Ship Date: December 7
Shipping Speed: Standard
Carrier Tracking ID: —
Your shipping address:
United States
If you have additional items in your order, you will receive an e-mail
when those items have shipped.
Questions?
If you have questions about this order, including the status of your
Shipment, you can either visit http://www.amazon.com/wheres-my-stuff or
e-mail PRO SAVINGS IMPORT EXPORT, INC to get in touch directly with PRO
Savings import export, inc.
*
=
Order Details
=
Date: December 7
Amazon Order #: —
1 of Dark Navy, Suits Italian Merino Wool 150s Hand Tailored Men Suit
Best Quality Suits for the Office, Business, Wedding, Formal or Any Other
Occasions, $99.00*
*above item (s) sold by and shipped from PRO SAVINGS IMPORT EXPORT, INC
Item Subtotal: $99.00
Shipping & Handling: $13.00
Total: $112.00
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