I bought battery for BMW X5 from "Total Battery Ottawa". After using for a couple of days, one of the mornings the car didn't start. Alarm system and remote starter were deprogrammed because of the dead battery and didn't work anymore (When the car was bought, it didn't come with codes for its current remote starter. It means if I want to have remote started working - it will cost me over $700 to get a new one installed.)
It was very hectic to spend valuable time going to buy a new battery from CAPS, installing it in cold weather conditions.
Then I brought the battery back to "Total Battery" and asked Mark Warlick (Assistant Manager) for a refund and explained my problem to him. He basically told me its my fault that the battery died, I simply should have been charging the battery over night. This sounded quite funny. The idea of having to bring a car battery home overnight to get it charged sounds absurd. Mark Warlick refused to refund full $124.16 paid for the battery originally. But he was kind to offer a $3 refund for dead battery.
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