READ BELOWrnrnrnDear Teona Antonucci, rnrnThank you for your e-mail. Rnrn rnrnWe apologize as we are unable to provide you with a telephone number to our corporate office or have someone from there contact you directly. Rnrn rnrnIf you would like to speak to someone regarding this further you can contact us at the number provided below. Rnrn rnrn1-800-343-8254 then press (1). RnIf you require additional information regarding our products or services, our associates are available to assist you by phone at 1-800-GEVALIA (1-800-438-2542) from 10:00am to midnight EST; visit our website at www.gevalia.com; or e-mail us using our contact link at www.gevalia.com/contactus. Rnrn rnrnWe will be happy to assist you. Rnrn rnrnrnrnrnSincerely, rnrnrnBiancarnGEVALIA®rnCustomer Servicernrnrnrn& Original Message &rnFrom: "Teona Antonucci" rnReceived: 2/10/10 10:21: 01 AM ASTrnTo: "Martha - Gevalia Support" rnSubject: RE: [SPAM] Re: RE: [SPAM] Re: Customer FeedbackrnrnrnThe phone number you sent me is the same phone number I have been calling which in turn created my complaint. If you do not provide a phone number to your corporate office or have someone from your corpate office contact me directly I will peruse complaint about your company publicly. Rnrnrnrn — rnFrom: Martha - Gevalia Support [mailto: [email protected]] rnSent: Tuesday, February 09 12:30 PMrnTo: Teona AntonuccirnSubject: [SPAM] Re: RE: [SPAM] Re: Customer Feedback rnrnrnDear Teona Antonucci, rnrnThank you for your e-mail. Rnrn rnrnPlease contact our customer service center by telephone to speak with a supervisor. Rn rnrnIf you require additional information regarding our products or services, our associates are available to assist you by phone at 1-800-GEVALIA (1-800-438-2542) from 10:00am to midnight EST; visit our website at www.gevalia.com; or e-mail us using our contact link at www.gevalia.com/contactus. We will be happy to assist you. Rnrn rnrnrnrnrnSincerely, rnrnrnMartharnGEVALIA®rnCustomer Servicernrnrnrn& Original Message &rnFrom: "Teona Antonucci" rnReceived: 2/9/10 2:25: 29 PM ASTrnTo: "Kali - Gevalia Support" rnSubject: RE: [SPAM] Re: Customer Feedbackrnrnrn I would like a phone call from a supervisor from the corporate office. Rnrnrnrn — rnFrom: Kali - Gevalia Support [mailto: [email protected]] rnSent: Tuesday, February 09 11:08 AMrnTo: Teona AntonuccirnSubject: [SPAM] Re: Customer Feedback rnrnrnDear Ms. Antonucci, rnrnWe are sorry to learn that you wish to stop your GEVALIA® shipments. Rnrn rnrnYour account has been cancelled. For your convenience, your account will remain on file, and you may place one-time coffee and tea orders at any time. Rnrn rnrnWe have forwarded your comments along to the appropriate department for further review and consideration. Rnrn rnrnYour last shipment was sent on 1/26/10 and your current balance is $0.00. Rnrn rnrnGEVALIA® is a full service provider of the finest coffees and teas and is the service you control. We offer over 38 varieties of coffee and tea, which are delivered to you according to the schedule you determine. You may change the quantities and varieties of coffee and tea you receive, as well as time between shipments, at any time. With these options in mind, we hope you will consider resuming your shipments. We look forward to serving you in the future. Rn rnrnIf you require additional information regarding our products or services, our associates are available to assist you by phone at 1-800-GEVALIA (1-800-438-2542) from 10:00am to midnight EST; visit our website at www.gevalia.com; or e-mail us using our contact link at www.gevalia.com/contactus. Rnrn rnrnWe will be happy to assist you. Rnrn rnrnrnrnrnSincerely, rnrnrnKalirnGEVALIA®rnCustomer Servicernrnrnrn& Original Message &rnFrom: Teona@heatondds. ComrnReceived: 2/9/10 12:29: 13 PM ASTrnTo: customer_service@cl. Gevalia. ComrnSubject: Customer FeedbackrnrnGevalia.com User Feedback rnTopic: rnEmailAddress: [email protected] rnFirstName: Teona rnLastName: Antonucci rnAccountNumber: Gz1882415996 rnStreet: 5858 Westheimer rnZip: 77057 rnPhone: rnComment: Your company has the worst customer service and follow through that I have ever experienced. Your customer service is so bad that I canceled our account with your supervisor, Lin on Feb 4 AND IT IS STILL ACTIVE!!! If you look back on our account history it should be noted that I had an invoicing error which took over two weeks to get fixed which was only due to my persistence. Now with that same coffee machine I had such a problem with in Dec the glass café is cracked. UNBELIVEABLE, so now calling again and I was told that the coffee maker I purchased in 12 is now discontinued and there is no replacement café. Again Lin (2/4) the "supervisor" told me I would receive a phone call within 24 to 48 hours. This phone call of course did not happen. Just like the last time (12), I again have to call back and was now told I would receive a letter in 7-10 days, but no one could tell me what the letter would say. After having to get extremely upset I now was told it would be refunded to our credit card in 3 to 5 days. I will be watching for that! I want our account cancelled! Since 04 our business has spent 505.69 on your company. It might not seem a lot to you but our money will be spent elsewhere. Not only that but we are a doctors office and we made your coffee for our patients everyday, twice a day. Daily we were asked "who makes this coffee?" or "this coffee is so good, where do you get it". So not only do you lose our money but the free advertising from our office. It is really a shame that this email will be ignored and dismissed just like my last complaint in Dec; however it is a lesson for me and my staff to never just totally disregard, insult, and lie to our patients because they always have somewhere else to go. So all around you lose. Rnrnrn
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