I've been a custome with Regions Bank for a couple years, I've always had my suspicions about their business practices, but this last fiasco takes the cake for me.
Just about everybody now days I'm sure is familiar with how debit/credit cards work, you swipe, the charge usually instantly comes off your bank balance as a pending transaction. If that charge leaves you with a positive balance you are in fine shape right? Well that's what I thought, but apparently it's not so. Another charge comes through that was swiped days before but "for some unknown reason" never came through as a pending charge, it goes straight in as a hard post and puts you in a negative balance. Then, remember your pending charge that has already been pulled from your balance? Well it hard posts right after that charge that put you in a negative balance, and guess what? You get 2 nsf charges, one for a charge you either didn't remember or thought had already been taken from your balance if things were running the way you've gotten used to expecting them to. And the other from the charge that you already knew had been covered.
I tried to get them to explain to me how this was right, and they tried to give me some baloney about pending deposits or something, which is a whole other subject about how banks can not let you at your own money, but whatever. I just know that a charge came through, left a positive balance, another charge came through, left a negative balance, I should only have 1 nsf charge, not 2. Other similar things have happened with this bank but I never looked too deeply into them, just tried to remember to be more cautious, its so much trouble to change banks ya know? I guess they count on that, on us being lazy or too trusting of the institutions we are forced to deal with to do our day to day business. They have too too too much power over our lives and it comes out in the service that I'm sure a lot of us have noticed is not what it used to be.
I just wanted to get this out there, I see there are a lot of other reports about Regions already on here, too bad it doesn't seem to be doing any good.
Thanks for reading. Good luck with your banking endeavors.:-)
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