Our experience with the Loral Langemeier people has not been good. Listening to the radio ad one day, I decided to take a chance on the book, for which a fee of $9.95 was charged.
We received the book and my husband read it through quickly. We were soon contacted by a person from this organization, attempting to upsell us on a mentoring program. Neither of us recalls what the price for this mentoring was going to be but we do remember that it was large enough to give us a warning signal to clearly rethink the whole process. We discussed it and decided against it.
However, we were contacted again by their organization and this time it was a bit harder selling process. It moved on to an insulting phase which included a rather snide remark on the order of Well, youre this old and you havent reached the wealth you want. What makes you think you can get there without this program? Needless to say, that kind of remark really wasnt a good selling technique and we were very clear about our No, Thanks reply.
But its not over yet!
We were both under the belief that this would cancel all future obligations to the Loral Langemeier organization. Wrong, so wrong.
I discovered a charge on my account for $67.00, made a few days ago by this organization. I called to get that reversed and was told that it could not be done. I was told this was for an online service that was free for the first 30 days but subsequently, a monthly charge would be incurred if not cancelled in advance.
I told of the contact wed had and that we believed everything had been cancelled as a result of that conversation. Oh, no, thats a completely different department.
We decided to call back and speak to a supervisor, which we did. His name was XXX. XXX advised us that it was company policy to never reverse this charge for any reason. Well, I suggested that I was only 10 days into the new 30 day period and therefore, it appeared that some resolution could be reached. He assured me that it could not be done. I then asked him to confirm that the first individual we spoke to this morning had in fact, cancelled the service. He advised me that it had not been cancelled. Apparently, I just never used the magic phrase cancel this forever. But this time around, I specifically asked XXX to cancel this.
Is the mentoring and the program any good? I cant say, we never got into it far enough except to learn their one key thing is to find things you are already doing for free and then start charging people for it. The motto is — dont be afraid to ask for the money—.
Well, I can assure they are not afraid to get the money and they dont do refunds.
Poor business practice for the long term, we believe.
Their sales technique is irritating and insulting and their refund policy is non-existent.
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