I also bought a ticket with them in January had similar experience as described in other posts where the advertised price is much lower than the quoted price when you do call them. Still, I foolishly bought the ticket from them, gave them my credit card number, faxed back the ticket release form with my signature, and one day later received a confirmation phone call from the agent that they've received the ticket release form and have issued the ticket for me. At the time I thought, "wow, what a nice company, they took the time to call me to confirm as opposed to just sending me an email confirmation".
3 weeks later I happen to want to make a change to my departure day, so I called them. And they told me that they could not find my ticket and that I do not have a seat on the flight. I was completely shocked, because I could have gone to the airport on my original departure date and then found out that I have no seat!!! This was totally unacceptable, given that I have received an e-ticket from them and also a personal confirmation phone call. Then they promised to fix this and finally quoted me a new ticket which was $400 over what I had paid for back in January. I asked that they must honor the original price but they refused and was absolutely rude over the entire episode. I ended up emailing them a formal letter saying that I do not give them permission to charge my credit for any reason. But I feel uneasy enough that they have my credit card information, so I ended up cancelling that credit card and have my credit card company issue me a new card with a new number.
Long story short, here is my advice to all of you regarding this company:
1) When you think that they are giving you extra personal attention because they would pick up the phone and call you several times regarding your flights and confirmation, it is because they DO NOT want to send you emails which could serve as evidence and documentation if you ever want to pursue legal action.
2) If anything goes wrong with your flight ticket, you are basically screwed, because they are likely a semi-scam operation, so there is no amount of reasoning or logic that you can give them which will make them act in a honorable manner. I spoke to my agent Frank Krimotat and his manager Josh, and both are complete assholes.
3) Your best bet is not to go with them. Whatever discount they can give you is not going to be worth the trouble of having to deal with them later on. Their discount is not significant if you are willing to do a bit more research online. And honestly, do not trust any of the positive comments about this company. Remember that there is generally less incentive for happy customers to come to complaint sites like this one, so they are probably posted by their employees. Trust your fellow traveller who are reasonably upset about their experience with this company to take the time and write/post negative reviews.
I'll be posting this same comment in any complaint boards that I can find.
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