For 8 years, we have had a Reseller account with GoDaddy.com's sister company Wild West domains. Like GoDaddy, the customer service there had deteriorated tremendously. Today, I called into the support center to inquire about our monthly payment for our reseller program. After a few minutes on hold, I was informed that our ACH payment was in a hold account because it didn't meet ther required minimum for sending us a payment (50.00). I asked what she was talking about, since we always received some sort of revenue, even if its 5 dollars. I was informed that a new agreement was put in place at the end of november affecting december payments and that I had agreed to it. Here is how the email messages break down:
— "I have checked numerous communications from Wild West domains and Go Daddy looking for notification from you that ACH deposits on commissions are now being subjected to a $50 minimum requirement and have found NO NOTICE was sent. Please forward a copy of whatever notification you did send so I can forward it to our companys attorney for review.
Our corporate accounting must be able to reconcile all funds held in all accounts with our tax id. I feel this is a serious breach of our business agreement by you not disclosing such a policy change without notice before implementing it.
I expect your swift reply."
— Our support staff has responded to your request, details of which are described below:
Discussion Notes
Support Staff Response
Thank you for contacting us. We made the following updates and notifications available to our resellers prior to initiating this change.
Within the Reseller Control Center, https://www.resellercontrolcenter.com/Extranet/Account/Payee. Aspx
On the Reseller Roundup Blog, http://blog. Resellercontrolcenter.com/11/10/commission-payment-options—an-overview. Aspx
Within the Reseller Agreement, http://www.wildwestdomains.com/gdshop/legal_agreements/show_doc.Asp? Se= &prog_id=wildwestdomains&pageid=RESELLER_SA
Email sent on 11/20, content of email is below and it asks that you review the changes.
Dear (Your Name),
We have made some changes to the Reseller Agreement, which are effective immediately. These updates include the following changes to the Payment section of the agreement:
1. We have separated the information for Domestic and International resellers into different sections.
2. We have added two new payment options, PayPal and GoodAsGold, for both Domestic and International plans.
3. Check processing fees for Domestic checks have changed to $25.00. This change applies for checks processed after December 1.
4. We have changed the payment frequency from quarterly to monthly for International resellers who choose PayPal or GoodAsGold for their payment option. Minimum payment requirements still apply.
Please take a moment to review the changes in your Reseller Agreement by clicking the "Legal Agreements" link when you log into the Reseller Control Center.
Regards,
Let us know if you have any other questions.
— I have reviewed the information you have sent over. I findit very misleading that information regarding changes to the ACH policy ARE NOThighlighted as changed regarding checks.
1) I would never have a reason to go to the reseller controlpanels payment screen unless Im changing the payee information. So yourfirst point of notification is shady. 2) The Blog also doesnt highlight a change to the ACH paymentpolicy, it only highlights updates to the check policy, which we dontsubscribe to so again another shady means to conceal a change. 3) The agreement was changed as you state, however I searched allreferences to the email you claimed to have sent telling me about that changeand I never received it. Im sure if I address this to other resellers, theydidnt receive it either. Therefore that is even more shady.
Im sending my attorney rights to act as an agent on my behalfand she will be in touch. Dont think I'm arguing just a few dollars here. Immore taken by this ongoing change to the WildWest/GoDaddy direction of propercustomer service and if I have to sink money into legally challenging the wayyou all keep acting, then so be it. If you want to change my mind, then getbetter with customer service. Plain and simple.
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