You’d think in this down economy that local businesses, especially start-ups that statistically fail within the first year, would do everything within their means to keep the customers that they have, happy. That is certainly not the case with Sedona Fitness, a new gym located near 31st and Harvard. I should have taken the hint when they said they would be opening in May but didn’t open until August. But anxious to have a gym nearby, I took a chance even though I had a gym that I was pretty happy with. To date, myself and countless others who have forced ourselves out of bed and showed up grumpy and tired have found ourselves griping amongst ourselves in the parking lot at 6am (when they open) staring at locked doors. The first time, annoying. The second time, really annoying. The third time, shocked. The fourth time, after numerous discussions with management, appalled. The fifth time…. Priceless. And after finally “resolving” the issue, it happened again yesterday. Shame on me. But now they won’t refund my money because they said the 3 free months – that I had to assertively negotiate hard for – disqualifies the most recent (sixth) incident from being part of a pattern of poor (or no) customer service. Now they won’t refund my money or guarantee that it won’t happen again. It seemed painful for them to apologize, but only because I had to make contact. Shame on Sedona Fitness. Tulsa buyers beware – if you value your time, don’t go here. Sedona Fitness doesn’t value their customers or their time.
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