I purchased a mattress from sleepys in aug 08.By sept 08 it was "rippled" on top. They sent an inspector who agreed it was defective. They told me i had to pay a 100.00 deliv fee for the replacement. I argued with them so the "waived" it. After 1-2 months the same thing happened. Had another inspection with the same results again i was told i was responsible for deliv fee. I screamed until the agreed to shut me up. Then again the same thing, another inspection another defective mattress... I was told to contact simmons which i did. They said they would call the sleepys rep. No respnse... Got another replacement... Surprise... It happened again... Another inspection... Another mattress... Now its jan. 2010 and i have yet another defective mattress and sleepys still will not compensate me via and upgrade at their expense and or a refund and again i am expected to pay 100.00/delv for a replacement of a mattress that is defective for the 5th time. And their cust serv reps are rude and obnoxious. I've been screamed at, called a b tch and hung up on. When i asked for a coporprate number i was laurtold there wasnt one... I found it on line myself. At this point i am contacting the bbb and all my local news channels... Ie"help me howard".."shame on you".. Etc. Shame on you sleepys!!! Professionals u r not!!!
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