I have been a member of HBC credit card since 2005. I had received a call about 4 months ago from HBC lifestyle essential and they offered me a package deal about life style benefits I could have with HBC credit card. I was told that I can cancell this offer with in 30 days. After listening, whole deal I told them that I am not interested but send me the whole package of information about this offer and then I will confirm after reading the whole stuff about it. I have not received any thing since then for next couple of months. But they had started deducting money from my HBC card and then I called and reported my complaints that why they are charging even I have not allowed them to. They said I had to call them within 30 days. How redicolous it is. One sided - they forced me a trial package for 30 days. I called them and asked them to cancel my membership and stop charging from my credit card but they said they now are sending me a full package with $60 free groceries voucher then I can call them again if still I want to. I wait for another month - nothing I have received from them but to test them I spent $100 and bought 4 gift cards from lifestyleessentials website. There were 3 card from Petro Canada point card (those are available for free at any petro canada gas station and online but I paid $25 assuming that this will be a gift card. But it was not. It was just a petro point card with out any credit and I had it for free from petro Canada gas station. I Called them and informed them that some how they sent me a simple petro Canada point card with out any credit. They told me that this card is not a gift card and it was mentioned on website that I missed it and it is a card I can use too save 5cent for every litre of gas. I explain to them that this kind of cards are available for free at almost every petro Canada gas station why they are charging $25. I was under the impression that it is a gift card thats why I ordered 3 cards at the same time (What a stupid thing I did) Finally - they said they can not help me in this regard and they can not return money even they can not adjust it with any other gift card. I asked them to let me talk to their Manager but they said it will take 72 hrs and they will call me back. I am still waiting. I dont hope they will fix it. But I just want to let every body know that Please be aware for this kind of people and Please dont be fool by signing for HBC life style. I have called my HBC insurance company and have them cancel my membership and also I am going to cancel or consolidate HBC credit card with my Master card. Very bad experinece I have it with HBC and I will spread these words to everyone as much as I can. If you have any Question Please feel free to email me at [email protected]. Thanks
Here is the Agents references at HBC lifestyle essentials. 1- Alxander - Id#14214 — missed the date and time2- Jason - Id# 15060 &December 15 at 3:30pm3- Justin - Id#15378 - on December 17 at 9:30am Calgary time
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