I signed a contract with ClimateGuard on 11/11/09 and was provided 3 days to cancel. I placed a down payment with Climate Guard in the amount of $2125.00. I decided I didn't want the service. Per the cancellation contract I had until 11/14/09 to cancel. I cancelled and hand delivered the cancellation contract to Climate Guard at 155 W. 84th St. Hoping to pick up my check I wrote. On 11/16/09 my check was cashed. Based on the cancellation contract they would refund my money within 20 CALENDAR Days.in good faith I waited the 20 CALENDAR Days (12/4/09). The money wasn't in my account, this is after being told the money would be placed in my account. I contacted ClimateGuard at 866-552-5462 and spoke with Karen the Operator and was informed the Store's policy is 30 CALENDAR Days. I told her my cancellation contract reads 20 CALENDAR Days to the contrary. She apologized and stated the money would be refunded in 30 CALENDAR Days. What do you know today is the 31st CALENDAR DAY and NO MONEY in my bank account. So I called 866-552-5462 and spoke with Karen again and was informed that the money would not be in my account. She stated I would need to wait until next Tuesday (By the way... This is an additional 7 CALENDAR Days) So now we are up to 38 CALENDAR Days! Oh by the way the cancellation contract reads: "If you cancel the transaction, the mortgage, lien or other security interest is also cancelled. Within 20 CALENDAR days after we receive your notice, we must take the steps necessary to reflect the fact that the mortgage, lien or other security interest on your home has been cancelled, and we must return to you any MONEY or property you have given to us or to anyone else in connection with this transaction. Then the Notice of Right to Cancel reads: You may use any written statement that is signed and dated by you and states your intention to cancel, or you may USE THIS NOTICE by dating and signing below. Keep one copy of this notice because it contains IMPORTANT information about your RIGHTS. IF YOU CANCEL BY MAIL OR TELEGRAM, YOU MUST SEND THE NOTICE NO LATER THAN MIDNIGHT OF 11/14/09." So I signed the contract dated and delivered on 11/14/09 and informed the Sales Rep. That I will pick up my check and drop off the NOTICE OF RIGHT TO CANCEL. I hand delivered the notice to 155 W. 84th ST. And was NOT greeted by the Sales Rep. I waited about 30 minutes and was informed the Sales Rep. Was BUSY with another customer and was asked to leave my Cancellation Notice. I informed the receptionist I would contact them on Monday 11/16/09 for my check. On Monday 11/16/09 the check was presented to my bank account. Based upon the contract they had 20 CALENDAR Days to return my money. (Did I mention they cashed the check AFTER (11/16/09) I Cancelled (11/14/09)?) So that brings us to Today (31st Day) I was informed that the ONE PERSON that signs the check is OUT OF THE OFFICE and he won't be back in the office until Tuesday, December 22nd and he won't show up until late that day (Oh by the way... That is Christmas week) and he will sign the check. So I said to Karen that I didn't know that this was a Mom and Pop shop that I have to wait for ONE person to write me a check. Oh I'm still out of my $2125.00. Climate Guard is drawing interest off of my money I while I am getting the run around. I opened a complaint with the Better Business Bureau which they proudly displays and market when sale their products. Climate Guard uses deceptive practices and does not honor cancellation contracts they provide to consumers.
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