The State of Utah requires some businesses to obtain a state license. I had a few questions concerning this process so I called the number listed on the website, 801-530-6628. I followed the menu options to speak with an agent and was placed on hold, listening to music and interrupted every so often by an automated message stating that all available agents are busy.
After 30 or so minutes of waiting I decided that I was having a "bad customer service experience." I googled "how to file a complaint against a government agency" but I couldn't really find anything. At around 37 minutes, I remained on hold on my home phone and I picked up my cell phone and called the office of my congressman, Jason Chaffetz. The person who picked up the phone explained that I needed to talk to the office of the governor because this would be a state issue.
I called the office of Governor Gary R.
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