Complaint / Review
Sheer Cover - Guthy-renker
Have I been scammed?

I foolishly ordered a promotional special from Sheer Cover, at $29.95, was billed $46.15 on my credit card and did not receive the order.

I contacted the company on several occasions, discovered I was to be billed three consecutive months at $46.15, despite having not received the initial order, which was to have cost $29.95. That's quite an "inflationary" difference.

I requested, on two separate occasions, to be transferred to the billing department, was told once, that billing was located on another floor of the building and could not be reached, through customer service. I was told the next time I called that the billing department was located in Australia and a call would be forthcoming, from there, over the next several days. That call, naturally, never came.

I grew quite weary of the run around, so cancelled my credit card, as it seems I have no control whatsoever, over shipments, or receipt of orders, billing or ordering frequency, or even the ability to communicate with specific departments, about specific problems and/or concerns. Certain customer service representatives seemed reasonable, others haughty and/or clueless.

I do not believe my order was shipped, at all, though was told that I must prove I did not receive it, should I wish my "membership" cancelled. I was also informed that a special form would be forthcoming, within 4-6 weeks, which the people in Australia would follow-up on, in order to trace the shipment's whereabouts. This sounded like complete nonsense, to me.

I do not require membership in a club which provides no goods or services, but avails itself, nevertheless, of use of my credit card, for precisely nothing, at all.

All the above, absolutely not good enough! I thought the only way of being shut of these folks was to cancel my card. I am probably permanently out, $46.15. Perhaps it's a small price to pay, to be rid of such a disaster. It has taught me a good lesson, in that I shall be reluctant to have anything, at all, to do with ordering through infomercials, or on the internet, for that matter.

Funnily, it was because of the association of Leeza Gibbons, that I felt somewhat secure in dealing with this company. I suspect she would be wise to withdraw all association, or risk permanent damage to her own reputation.