Over Telephone I authorized to charge my credit card in the amount of $350 for Home warranty on 5-26. The contract should start on 6-1. Before that date, I called and requested to cancel the contract. The Customer service cancelled the contract and wanted to issue the credit. Took more than 2 months, then I disputed through my credit card. After failing, I again contacted with Natiowide and they confirmed credit was issued on 9-13. Now, at 10-8, they are telling they are still reviewing. Everytime I called, they confirmed within 2weeks, within 1week, within 4days, within 4 hours, with 48hours credit will be issued. Never got credit. It's 5months. I already have home warranty under American Home shield. I have following dates and contacted persons 6-26: Jason billing was issuing credit 8-24: Billing department, Jason wanted to issue credit 9-2: Franklin confirmed a credit on 9-9 9-11: Franklin issuing credit by next 4 hours 9-12; Franklin issuing credit next wednesday 9-17: Billing confirmed credit was issued on 9-13 10-2: Billing wanted 3-5days 10-8-1009: Billing wants 48 hours for review Overall, I haven't signed any contract. I cancelled on time. They took more than 5 months and I believe, this company is doing injustice to many.
0 comments