I signed up with Nationwide Home Warranty in New York, effective 23 April through 23 April. I paid $431,98 by Visa credit card. This year in March, the company emailed me to renew my contract for another year. I didn't seem to have any major issues at time and thought it ok. I sent a check in March which was cashed by Nationwide on March 27. Never received a new contract to this date, 18 May. On April 15, (still covered on old contract, which does not expire until April 23) I called to request service for an electrician for the light socket. The service person, Perstina Brown said, I could not request service until I faxed them a signed terms of service agreement form. Something never required before. I asked why this is required now when I am 12 months into the contract. She stated it was new procedure and got quite rude and nasty with me. I asked to speak with a supervisor and was told no one is available, she put me on hold and hung up. I was furious by this time. On this same date, April 15, I sent an email, fax and called and told anyone who would listen at Nationwide that I was dissatisfied with their lack of customer service and rudeness, and wanted to cancel my renewal and receive a refund of $431.98 that I paid for the renewal. On April 17, a Michael Peterson calls and tells me that I will be sent a full refund and to expect it within two (2) weeks. When I called 2 weeks later to inquire about the check, Michael said it was sent on April 25. On May 5, I finally speak with Michael after many attempts, and he puts me on hold again and another person comes online named, Brian Cooper, who tells me he's Michael's supervisor and the buck stops with him. He immediately starts to attack me and told me to stop calling and harassing his people and to face responsibility that I will not be paid my refund as promised. He told me it was too late to cancel and that my contract was my canceled check.in other works, too bad you are screwed. I have no contract, and they lied when they said a check was in the mail. It seems to me that this company is a fraud. I want all my money, $431.98, returned, because I canceled in ample time and do not have a contract, nor do I wish to do business with this company.
Lorraine
Pasadena, California
U.S.A.
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