Like many other people, at first I liked this collection, however when the price went from $8 then to $11 a packet and then to $32 per packet it became unaffordable. I refused many packets from then, notified the company that I wanted to cancel this and that it was too expensive. At my own expense I returned the entire collection to them. As with every other company here in the US I expected to be credited with the return and that would be the end of it. However, what I got was a bill for $147. I called to ask what this was for and their reply was for the amount of the collection. I asked if they had received the return and their response was that they had in fact received the collection, and had returned the items to stock. She also stated (didnt get her name) that the company policy was no returns I was NEVER told about that and to my knowledge didnt find it anywhere in t he information that they had been sending. I told her that I would not pay for merchandise I did not have and did not want, basically I was told too bad pay or else. They have now sent the bill to a collection agency. I will not pay a collection agency, and I have already filed a complaint with the BBB, whom they have not responded to.
I will again file another complaint with the BBB, but also with the FTC, then this will go out on the net to Facebook, Twitter and anywhere else I can get this to. I believe this is horrific customer service; the bottom line should be that if a customer is dissatisfied with a product, they should be allowed to return the product and given credit for the cost of the product. If forced to, I will pay this bill, but I will sue the company and let everyone know NOT to deal with this company again. Never buy from this company they will ruin your credit!!!
0 comments