I'd like to help folks understand that booking online for this hotel through Marriott.com can lead to a reservation that cannot be cancelled. While I expect that through travel consolidation sites such as Expedia or Travelocity, I did not expect that to happen when I booked directly through Marriott.com. When I called and asked for a reconsideration of this policy, both the hotel and a national supervisor refused. I will not book again with Marriott if I can help it. I should be grateful if Bethesda Marriott Suites were to refund the money they've already charged me.
0 comments