In February after speaking to Jason Todd or Jason Roman, what ever his real name is, he guaranteed me that I had nothing to worry about and that I would be taken care of personally by him, even though I was several months down on my mortgage. He PROMISED me that He would make sure that I did not lose my home because he knew how to work with the lenders and he had his Attorneys that could also file a law suit against my Servicing Company to keep me in my home for a year. This is not what I wanted, and I told him I just wanted to save my home, and that I would do everything required to do that. Once I paid him and deposited the money directly into an account at Bank OF America, for HopeNHousing, he stopped returning my calls, after panic set in and my sending email after email, I finally received a response from someone name Ryan, he never gave me his last name. He said he worked with Jason and he was assigned my file, to handle it. Well he never returned calls either and several weeks had passed before I received a call from Ryan with a John Kim on the line, his number is 888-717-5565 his email address is [email protected]. He said that John was the best in negotiations with the lenders and that he was working with my file. He too assured me that I was in good hands and would be taken care of. I received 3 calls from him, at odd hours of the day ushually after hours which was odd, but I didnt think anything of it, until after 3 weeks of no communication when he said he would call after speaking to my lender, it never happened. I was very upset and felt taken and because of my vulnerable state to save my home, I became desperate and kept calling and emailing both Jason and John to please call me I needed to know what to do with the letter I received from the lender, and wanted to know how the conversation went with my lender. Never a call just a letter from them, typed but the date was written in pen, the date of July 10, telling me HopeNHousing will no longer be assisting me and my family with the loan modification process we started so long ago, exactly 5 months, because they found it increasingly difficult to deliver their services. This letter made my heart stop, of all times for them to do this to me, when I am all out of time. If they would only return phone calls and emails, I would not have called so much, but they dont care about anyone, and then they blame you for their neglegence. They are a bunch of CON MEN, they will tell you everything you want to hear, because of your desperation and vulnerability, and then take the last bit of savings you have, ignore your calls and emails and then leave you out to dry. It should not be out of the ordinary for Modification companies to get a lot of calls from their clients, especially when they are losing their homes. These clients should be handled with consideration and care, becasue we are all scared and deeply afraid of being homeless. This company PREYS on the week and are PREDITORS, living off of anothers Misfortunate circumstance and without care, concern or regard for people. I pray that the Attorney General and Federal Bureau of Investigation will look into this company, find them and shut them down. They have no right to hurt people the way they do, and like thieves in the night take what doesnt belong to them, because they didnt work for it, and then go into hiding. They need to be put out of business, and I will not stop writing, and filing complaints until I hear that they are shut down, and I hope that everyone connected to this company in anyway, will not continue their relationship with them, nor hire them for any type of service, Debt consolidation or Loan Modification, they are LIARS and just a bunch of CON MEN THAT PREY ON VULNERABLE PEOPLE. Stay away from these companies, debt pro 123 and hopenhousing.
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